[Remote] Sr. Manager, Technical Operations

Note: The job is a remote job and is open to candidates in USA. Strategic Education, Inc.'s Education Technology Services division develops online education products including Sophia Learning and Workforce Edge. The company is seeking a Sr. Manager, Technical Operations to lead compliance, integration and support, and DevOps functions, while managing teams, infrastructure, data integrations, CI/CD capabilities, and operational reliability.

Responsibilities

• Support SOC1 and SOC2 compliance activities for Sophia Learning and Workforce Edge, partnering with the Head of Security & Data Privacy
• Coordinate technical evidence gathering, control documentation, and remediation activities across the technical operations team
• Support corporate-led SOX compliance efforts by providing technical inputs and ensuring timely responses to audit requests
• Partner with security, internal audit, and legal teams to identify gaps, manage findings, and drive continuous improvement of the compliance posture
• Ensure audit readiness through ongoing monitoring, evidence collection, and stakeholder communication
• Oversee data flow pipelines and integrations with partners and education providers, including API development, data exchange processes, and partner onboarding
• Manage the Integration & Support team to ensure reliable, timely resolution of partner and platform technical issues
• Collaborate with product, engineering, and partner teams to scope, design, and deliver new integrations that support business growth
• Establish and maintain SLAs and operational metrics for integration reliability and support responsiveness
• Drive continuous improvement of integration architecture, documentation, and support workflows
• Lead the DevOps function across the full spectrum: CI/CD pipelines, infrastructure-as-code, cloud environment management, reliability, monitoring, and incident management
• Manage and optimize cloud infrastructure across AWS and GCP environments for both Sophia Learning and Workforce Edge
• Drive adoption of infrastructure-as-code practices, automated deployments, and environment consistency
• Establish and improve monitoring, alerting, and incident response processes to maximize platform uptime and reliability
• Collaborate with engineering teams to continuously improve build, test, and deployment pipelines
• Lead, mentor, and develop a team of direct reports including Technical Analysts, DevOps Engineers, and Technical Operations Specialists
• Foster a culture of accountability, continuous improvement, and cross-functional collaboration
• Provide regular updates on project status, risks, and operational health
• Make sound, timely decisions with a clear understanding of tradeoffs, risk, and technical implications, while maintaining alignment with business goals
• Communicate effectively across technical operations, engineering, product, and executive leadership, translating complex technical topics into clear language for varied audiences
• Ensure security and integrity of all information systems and data

Skills

• • Demonstrated ability to manage and prioritize across multiple operational disciplines (compliance, integrations, infrastructure) simultaneously
• • Strong understanding of compliance frameworks and audit processes (SOC1, SOC2, SOX)
• • Experience managing data integrations, APIs, and partner-facing technical operations
• • Solid knowledge of DevOps practices including CI/CD, infrastructure-as-code, monitoring, and incident management
• • Proficiency with cloud platforms, specifically AWS and GCP
• • Familiarity with scripting and automation tools
• • Excellent written and verbal communication skills
• • Strong analytical and problem-solving skills with attention to detail
• • Experience championing the adoption of AI tools and intelligent automation
• • 8+ years of experience in technical operations, DevOps, Compliance, Site Reliability Engineering (SRE), or DevSecOps
• • 4+ years of experience managing technical teams
• • 2+ years of experience with SOC1, SOC2, or SOX compliance processes
• • 2+ years of hands-on or management experience in GCP or AWS
• • Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field
• • Must be able to travel occasionally should a business need arise
• • Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role. If so, this would include being mobile within the office, including movement from floor-to-floor using elevators or stairs
• • If offsite or hybrid role, must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location
• • This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies
• • Must be able to meet critical thinking and problem solving aspects aligned to job duties, as well as effectively communicating with co-workers
• • Must be able to work more than 40 hours per week when business needs warrant. Accommodations related to schedule may be considered
• • Able to access information using a computer
• • Passion for solving problems in the education sector is a plus
• • Experience managing data integrations or API-based partner ecosystems preferred
• • Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field (Master's Degree preferred)
• • CISA, CISSP, AWS, or GCP certifications preferred

Benefits

• Medical, dental, vision, life and disability plans for employees scheduled 30 hours or more per week
• Well-being incentives for employees scheduled 30 hours or more per week
• Parental leave for employees scheduled 30 hours or more per week
• Paid time off for employees scheduled 30 hours or more per week
• Certain paid holidays for employees scheduled 30 hours or more per week
• Tax saving accounts (FSA, HSA) for employees scheduled 30 hours or more per week
• 401(k) retirement benefit for employees scheduled 30 hours or more per week
• Employee Stock Purchase Plan for employees scheduled 30 hours or more per week
• Tuition assistance for employees scheduled 30 hours or more per week
• Entertainment and retail discounts for employees scheduled 30 hours or more per week
• Non-exempt employees are eligible for overtime pay, if applicable

Company Overview

Company H1B Sponsorship