[Remote] Sr. Program Manager

Note: The job is a remote job and is open to candidates in USA. Contiem is a global provider of content management software and expertise, helping clients create, manage, publish, and deliver high-value content. The Sr. Program Manager, Professional Services, oversees strategic and tactical planning, personnel, client relationships, resources, revenue forecasting, and program execution for assigned verticals.

Responsibilities

• Provide leadership and management to the personnel and programs that support the assigned vertical
• Monitor and direct teams to meet and exceed revenue growth targets through knowledge of the clients’ contracting processes, budget cycles, and decision-making processes
• Oversee client communications to ensure regular, active contact with active and prospective clients (e.g., new product rollouts, innovation/product roadmaps, upgrades, events/activities, etc.)
• Oversee and manage technical and programmatic resources, spend plans, and program execution for project engagements to ensure Contiem meets client expectations and contractual obligations
• Track and report on monthly revenue forecasts and actuals within assigned verticals, including committed and uncommitted contract actions
• Handle client escalations with professional maturity and a solutions-based approach
• Work with Sales to respond to Sales queries, proposals, and new client opportunities. This may include assisting with developing proposals or playing an active role in the sales process

Skills

• US citizenship
• Bachelor's degree in Business, Engineering, or a related field of study from an accredited college or university
• 12+ years of experience in client service, account management, or enterprise-level content management software and solution sales
• Ability to lead in a matrix management environment with a proven ability to collaborate on projects with a mix of remote and centrally located team members across different time zones
• Excellent communication skills
• Familiarity with Microsoft Office tools, specifically PowerPoint, and spreadsheet applications such as Excel, including pivot tables and charting
• Experience developing, implementing, and determining the business impact of various approaches, including revenue forecasting, to ensure they are measured, optimized, and aligned with targets
• This position requires travel up to 10% of the time, both domestically and internationally
• This is a full-time, exempt position
• Knowledge of XML technologies
• Experience working with enterprise-type software applications, including their installation and ongoing support
• Knowledge of content management software, structured content, and/or content solutions
• Knowledge and use of project management and issue-tracking software, such as Jira
• In-office is preferred (Annapolis, MD)
• Remote is acceptable

Benefits

• 3 weeks of PTO
• 8 paid holidays
• 5 additional days for life events such as adoption, childbirth, and marriage
• Free medical, dental, vision, life insurance and disability coverage
• 401(k) with 100% match of up to 4% of contributions and with immediate vesting
• Professional Membership Reimbursement
• Employee Referral bonus
• Remote is acceptable

Company Overview