[Remote] Sr. Program Manager

Note: The job is a remote job and is open to candidates in USA. Nava is a consultancy and public benefit corporation helping government agencies modernize technology and improve digital services. The Senior Program Manager will lead delivery and client engagement across strategic contracts, overseeing client relationships, staffing, contract management, finances, risk resolution, and program growth.

Responsibilities

• Exceed the expectations of our government partners by cultivating strong, trusting relationships and maintaining high situational awareness at the agency level
• Proactively detect risks and work collaboratively with the delivery team and program stakeholders to effectively resolve them (issues can span delivery, process, culture, expectation setting, staffing, contract milestones, finances)
• Engage our clients on a continuing basis to ensure their needs are met or exceeded, understand their vision, collaboratively solve issues, and communicate our progress transparently
• Maintain awareness of the broader project landscape and potential for new opportunities and risks and grow your program accordingly with surge contract line item numbers (CLINs), option years, and negotiations with subcontractors
• Collaborate across projects and across the organization to proactively anticipate and solve problems across delivery
• Support the creation of delivery environments built on mutual trust between government partners and our team
• Scale efforts through a team of project managers and other functional delivery leads
• Manage all the contracts and finances on within your portfolio in coordination with the finance team and coordinate necessary contract modifications
• Set and uphold standards for delivery excellence and client service
• Apply Nava's policies and guidance at the program level (E.g. utilization guidance)
• Participate in developing on and delivering company objectives and key results

Skills

• Nava's Program Managers have 10+ years of experience overseeing delivery outcomes and client relationships for a set of large-sized projects to create positive delivery environments
• * Must have experience with Custom Software or Cloud infrastructure programs/projects
• Experience working with or for state government agencies, with solid understanding of government contracting, compliance, and importance of audit trails
• Experience with leading and growing agile development teams and the challenges of managing a project at scale, whether you inherited that team or built it from scratch
• Ability to demonstrate experience leading large-scale projects with significant complexity, including managing milestones, dependencies, and integrations with significant risk, uncertainty or scale
• Experience using agile frameworks like scrum, kanban, or SAFe and familiarity with agile development practices such as continuous integration and continuous delivery
• You are an empathetic communicator and relationship builder – you take a service-oriented approach to supporting the program team and our clients
• Adaptable problem solving and ability to deal with multi-dimensional challenges involving many organizations, processes, cultures, and technologies
• You are highly organized and care deeply about building and growing a sustainable, culture-conscious business
• A strategic approach to delivery planning and contract management over the medium-term and long-term
• An iterative approach to execution that emphasizes rapid team progress
• Ability to maintain broader situational awareness beyond the immediate team
• Excellent written and verbal communication skills
• Legal authorization to work in the United States
• Ability to meet any other requirements for government contracts for which candidates are hired
• Work authorization that doesn't require visa sponsorship, now or in the future
• We have fully remote options if you reside in one of the following states: Alabama, Arizona, California, Connecticut, DC, Delaware, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin \*If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time
• * Previous experience in managing Paid Family Leave Benefits Programs, either in-house or as a vendor
• * Experience working closely with or inside state government (or local government of major cities like NYC, LA, Chicago, or Houston)
• * Proven track record of building and leading high-performing, agile technology teams of 50+ staff
• * Experience launching new production systems with high public visibility
• * Experience with long term, complex, and ambiguous IT modernization efforts
• * Experience with using common project management tools like Jira and Confluence
• * Track record of introducing and expanding agile transformation and pursuing best practices in project management with clients and stakeholders
• * Experience managing projects that provide production operations and support alongside ongoing product/feature development

Benefits

• Comprehensive medical, dental, and vision plans to support your overall health needs
• Disability, life, and accidental death insurance at no cost
• Vacation, holidays (including Juneteenth), and floating holidays
• 12 paid federal holidays each year on top of regular PTO
• Eligible employees receive a performance-based annual bonus when Nava meets its goals
• Paid time off for new parents, plus weekly meals delivered to your home
• Wellness platform offering physical, mental, and emotional health resources and support tools
• Virtual doctor visits with no copay through a virtual visit program, depending on available providers
• Extended unpaid leave after continuous service for personal growth or rest
• Nava matches 4% of your salary to support your retirement savings plan
• Remote-first environment with flexibility built around your schedule and responsibilities
• Company laptop and setup assistance provided via Staples for remote work needs
• Monthly reimbursement to help offset eligible home office utility expenses
• Internal training programs and resources to help grow your professional skills
• LinkedIn Learning access and an annual allowance for courses, tuition, and certifications
• Referral bonus for referring people who join the Nava team
• Pre-tax commuter programs to support in-office travel when applicable
• A collaborative and remote-friendly team environment
• Fully remote options for residents of the listed states

Company Overview