[Remote] Sr. Technical Program Manager

Note: The job is a remote job and is open to candidates in USA. Docusign provides intelligent agreement management and e-signature solutions used by customers worldwide. The Senior Technical Program Manager for Site Reliability will lead SRE programs that improve infrastructure and service reliability, scalability, and efficiency while coordinating engineering, product, and operations teams. The role will manage delivery, communicate progress and risks, and support incident reviews and resilience initiatives.

Responsibilities

• Manage end-to-end delivery of SRE programs, including incident management, release management, observability, automation, and capacity planning, to support system reliability and performance
• Coordinate work across teams of software engineers, SREs, DevOps teams, and stakeholders to align on priorities, resolve blockers, and track technical deliverables, timelines, and dependencies
• Prepare status updates, dashboards, and reports that highlight program status, milestones, challenges, and outcomes for stakeholders and leadership
• Partner with Incident Commanders to support post-incident reviews, help drive root cause analysis, and track preventive measures to minimize downtime and improve system resilience
• Communicate program status, risks, and outcomes to stakeholders, translating technical details into business impact

Skills

• 8+ years of professional experience in the High-Tech Industry, including 5+ years of experience in technical program management or site reliability engineering (SRE) supporting SRE platform and infrastructure for SaaS products and services
• Experience managing technically complex programs involving 25+ team members, with a demonstrated ability to deliver under deadlines
• Experience presenting program plans and updates to leadership and stakeholders
• Experience with SRE principles, including observability, incident response, and infrastructure automation
• Experience with distributed systems, cloud platforms (e.g., AWS, Azure, GCP), and container orchestration (e.g., Kubernetes)
• Experience with CI/CD pipelines, infrastructure as code (e.g., Terraform, Ansible), and monitoring tools (e.g., Prometheus, Grafana)
• Experience building dashboards and taking a data-driven approach to projects
• Experience with project management tools (e.g., Jira, Asana, Microsoft Project) and agile/scrum frameworks
• Experience managing competing priorities
• Bachelor's degree in Computer Science, Engineering, or a related technical field; or equivalent experience
• Experience supporting the definition and implementation of SLOs/SLIs for large-scale systems
• Understanding of setting OKRs and managing multiple deliverables
• Exposure to incident response processes or chaos engineering programs
• Familiarity with DevOps software development methodologies
• Strong attention to detail, follow-through, and drive to push projects forward, including in ambiguous or challenging situations
• Strong communication and presentation skills
• Strong problem-solving and analytical skills, with a focus on driving measurable outcomes

Benefits

• This role is also eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• This role is eligible to receive Restricted Stock Units (RSUs).
• Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.
• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Company Overview

Company H1B Sponsorship