[Remote] Sr. Technical Program Manager

Note: The job is a remote job and is open to candidates in USA. Knotch is a growth-stage technology company helping brands optimize content performance through analytics and AI-powered marketing solutions. The Senior Technical Program Manager will own execution across core platform delivery, AI product development, and cloud-native migration programs, coordinating releases, dependencies, contractors, milestones, and platform transitions.

Responsibilities

• Own release planning and sprint coordination across internal engineering squads and external contractor teams
• Track cross-team dependencies across a shared engineering pool model — one missed handshake can stall multiple work streams simultaneously
• Own the current KnotchOne platform delivery program — weekly release cadence, maintenance-mode sequencing, and CS-facing incident coordination
• Manage and Track product and architectural milestones as a formal program: what gets supported, what gets ported, what gets rebuilt, and in what order
• Bridge the gap between architecture decisions made at the SVP level and what engineering squads are building day-to-day
• Push back on estimates with technical fluency — not rubber-stamping timelines that don’t hold up
• Manage contractor coordination channels and workstream intake so external teams stay unblocked without escalating upward

Skills

• You have 6-10+ years in technical program or delivery management, with meaningful hands-on experience owning multi-track engineering programs in production B2B SaaS or data/AI product environments
• Proven ownership of complex, multi-track product/engineering programs spanning internal teams and external contractors simultaneously
• Technical fluency — you can follow architecture conversations, challenge timeline estimates, and understand trade-offs without writing the code yourself
• Experience managing platform migrations or maintenance-mode transition programs in live production environments
• Strong async communicator: crisp executive-level status updates and detailed dependency maps on the same day
• Comfortable landing fast in ambiguity — this role exists to build structure, not inherit it
• Candidates may work from anywhere in the U.S. or Canada, with EST timezone strongly preferred
• Multi-cloud environment experience (AWS, GCP, Azure), especially live platform migrations
• Familiarity with agentic AI systems — LLM orchestration, MCP, or data pipeline architecture
• Background in analytics platforms, data warehouses (Snowflake, BigQuery), or enterprise content intelligence
• Experience running platform sunset programs or managing engineering teams through a product transition
• Prior experience at a startup scaling a $20M+ revenue business with a lean team

Benefits

• Knotch is a fully remote company. Candidates may work from anywhere in the U.S. or Canada, with EST timezone strongly preferred.
• Comprehensive medical, dental, and vision insurance eligibility
• 401(k) plan
• Unlimited PTO
• 10+ company-paid holidays
• A daily company-wide break

Company Overview

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