[Remote] Strategic Accounts Manager

Note: The job is a remote job and is open to candidates in USA. Mercury Insurance provides property and casualty insurance and supports customers in reducing risk. The Strategic Accounts Manager leads national strategic account partnerships, overseeing onboarding, business planning, growth, retention, profitability, and partner experience while coordinating cross-functional initiatives across product, underwriting, pricing, marketing, and technology teams.

Responsibilities

• Executes on multi-year growth plans for assigned national accounts territory with clear targets for premium, product mix, retention, and profitability
• In this role, the National Strategic Account Executive will own the P&L of the accounts they manage within their assigned territory
• Executive presence to lead negotiations with multi-million/billion dollar organizations and expertise in complex, C-suite conversations
• Leverages analytical skill set and capabilities to make better decisions to drive growth and profit opportunities with strategic accounts
• Establish quarterly business reviews with partner executives; align on goals, leading indicators, and mitigation plans to ensure profitable growth and book health
• Reduce placement friction by championing initiatives that improve speed-to-bind, discount/packaging visibility, and underwriting responsiveness; leverage UW where applicable to enhance agent experience
• Drive adoption of digital integrations and prioritized programs that increase throughput with national/digital partners
• Alignment with Product, UW, and Pricing to provide feedback and actionable input on how we can improve our competitive position within the digital journey of assigned national accounts
• Provide market feedback to inform roadmap and segmentation strategies
• Execute on assigned territory forecast and prospect pipeline health review for the portfolio; define leading indicators (quote volume, hit ratio, bundle rate, premium per policy) and implement remediation plans where appropriate
• Establish national account governance: Performance driven communication loops that are grounded in data relevancy and established sales funnel targets, quarterly business reviews for key internal stakeholders and executive partnership leadership, integration upgrades and strategic technology driven initiatives
• Ensure adherence to Mercury policies, contractual obligations, and regulatory requirements; uphold reporting accuracy and auditable processes
• Model and reinforce Mercury’s Core Values: We Do The Right Thing, We Own It, We Seek A Better Way, We Move Quickly

Skills

• ~25–45% to partner locations, events, and internal hubs
• * Minimum: Bachelor's Degree required
• * 7+ years in P&C insurance distribution, carrier strategic accounts, or enterprise channel leadership with measurable growth and profitability outcomes or equivalent experience
• * Proven success leading executive relationships (national brokers, top independents, digital distributors) and complex cross-functional initiatives
• * Strong command of sales economics and levers (segmentation, product mix, UW responsiveness, incentives, account management)
• * Exceptional communication, influence without authority, and change leadership skills
• * Executive presence to lead negotiations with multi-million/billion dollar organizations and expertise in complex, C-suite conversations
• * Analytical skill set and capabilities to make better decisions to drive growth and profit opportunities with strategic accounts
• * Executive communication, collaboration and influencing skills
• * Digital focus – understanding of digital integration
• Completion of CPCU, CIC, or advanced degree preferred or equivalent work experience
• * Utilizing of AI tools and techniques that relate to role

Benefits

• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Company Overview