[Remote] Strategic Program Manager

Note: The job is a remote job and is open to candidates in USA. MISUMI Americas is a leading provider of manufacturing solutions, and they are seeking a Strategic Program Manager to partner with enterprises and startups to accelerate product launches. The role involves guiding customers through product development stages while ensuring on-time delivery and high-quality standards.

Responsibilities

• Act as the primary customer advocate, building strong relationships to deliver high-quality customer experiences that drive long-term loyalty
• Collaborate cross-functionally with pre- & post-sale teams to ensure on-time delivery while proactively managing risks and changes throughout the program lifecycle
• Leverage your technical expertise in engineering and manufacturing alongside strong program management skills to identify risks early, develop risk mitigation plans, and manage changes to keep projects on track
• Serve as the Subject Matter Expert (SME) for the program, providing valuable insights and guidance to both internal teams and customers to ensure alignment and clarity
• Monitor and report program milestones making necessary adjustments to timelines and deliverables, to meet customer expectations and maintain high-quality standards
• Identify opportunities for process improvements and collaborate with cross-functional teams to enhance operational efficiency and customer satisfaction
• Facilitate regular status meetings with customers and internal teams to clearly communicate requirements, timelines, and quality standards, ensuring alignment and proactively resolving any blockers
• All employees are expected to maintain and contribute to the QMS

Skills

• Bachelor's degree in Mechanical, Manufacturing, or Industrial Engineering
• 5+ years of experience managing projects/ programs in fast-paced engineering or manufacturing environments
• Hands-on experience with New Product Development (NPD), New Product Introduction (NPI), and high-volume manufacturing facilities
• Expertise in one or more manufacturing processes, such as CNC Machining, 3D Printing, Injection Molding, Sheet Metal Fabrication, Die Casting, or Assembly
• Customer-Facing Experience to lead complex, consultative technical sales engagements, leveraging operational expertise to drive success
• Strong program management, risk management, and time management skills, with the ability to prioritize and meet deadlines within a structured framework
• Proficiency in standard program management tools and software used for tracking, communication, and reporting across distributed teams
• Self-starter, with strong business acumen and a customer-first mindset, capable of solving problems and building deep, meaningful relationships with customers and internal stakeholders
• Demonstrates a focus on process optimization, service enhancement, and driving customer success
• Passionate about learning, building solutions, and tackling challenges
• Outstanding verbal and written communication skills, with experience working across multi-cultural, cross-functional teams

Benefits

• Competitive medical, dental, and vision insurance
• 401K plan
• Monthly Virtual Work stipend for things like food, internet, travel, pet care, health and wellness
• Annual Education stipend
• Parental leave programs
• Paid volunteer days
• Onboarding setup, including: standing desk, laptop, monitor, and chair, and a stipend for additional items such as headphones, blue light glasses, or any other ergonomic supplies you may want or need

Company Overview