[Remote] Supervisor Operations
Note: The job is a remote job and is open to candidates in USA. BCD Travel is seeking a Supervisor Operations to lead and manage a virtual team of travel consultants. The role oversees performance indicators, workload, coaching, competency development, client travel information, regulatory compliance, and global distribution system quality control.
Responsibilities
- Provide leadership to a team of travel consultants
- Collaborate with performance data to maximize the effectiveness of the team
- Develop learning programs for closing own short- and long-term competency gaps
- Provide the client with the required industry information, such as low fares, exchange costs, and penalties
- Maintain knowledge of necessary regulations (DOT, TSA, passports, visas, etc.)
- Monitor global distribution systems (GDS) queues daily to maintain quality control
Skills
- Extensive experience in the corporate travel management industry
- You have relevant supervising experience
- Advanced skills on GDS Sabre and SAP Concur Travel
- Strong critical thinking and problem-solving skills
- Proficient in Microsoft Office applications
- Excellent verbal and written communication skills in English
- Prior experience supporting life sciences or pharmaceutical clients and familiarity with global travel operations are preferred
Benefits
- Remote work arrangement
Company Overview
Company H1B Sponsorship