[Remote] Support Analyst

Note: The job is a remote job and is open to candidates in USA. Open Sky Group is a supply chain technology company and Blue Yonder specialist delivering technology-enabled solutions for supply chain operations. The Support Analyst is a subject matter expert and individual contributor responsible for resolving incidents, monitoring software and infrastructure, identifying root causes, and providing timely client updates and resolutions.

Responsibilities

• Work with clients to identify issues, guide the team to the root cause, and implement solutions that prevent recurrence
• Work independently with customers, users, and internal and external functional and technical resources to define concepts and solutions
• Determine the root cause of issues, document resolutions for future review, and provide training materials
• Provide clear and concise documentation
• Participate in on-call rotations, including nights and weekends
• Monitor the incident queue and resolve incidents
• Act as an escalation point (on-call) for nights and weekends
• Continue to learn new skills and stay current with the technology used in the industry

Skills

• Bachelor's degree in computer science, software engineering, MIS, or 3+ years of equivalent experience
• 3+ years of experience with JDA/Blue Yonder WMS/WLM configuration and customer-specific development
• 3+ years of experience with JDA/Blue Yonder development tools, including MOCA tracing and components, Microsoft SQL Server, Integrator, and Reporting
• Solid knowledge of warehouse operations
• Strong customer service skills are required
• Experience with SQL and writing complex queries
• Experience with Microsoft Windows operating systems
• Strong verbal and written communication skills with technical, business, and management staff
• Ability to explain technical concepts to people with varying backgrounds
• Strong interpersonal skills with the ability to develop cohesive working relationships with internal and external clients
• Professional and organized, with the ability to prioritize and manage workload independently
• Adaptable, positive, and proactive
• Strong customer service skills
• Must be legally authorized to work in the United States without company sponsorship at any time
• This position is remote and will work within the U.S
• This position is for second shift, Eastern Time, typically 4:00 p.m.–1:00 a.m. or 5:00 p.m.–2:00 a.m
• This position may require travel of up to 10%
• The employee is regularly required to talk and hear
• The employee frequently is required to stand, walk, perform fine motor tasks with hands, and reach with hands and arms
• This position requires the ability to occasionally lift, carry, or pull office products and supplies weighing up to 40 pounds
• This position requires the ability to travel by airplane and/or car
• Experience with Java, JavaScript, and Python is a plus
• Experience with Oracle Database is a plus
• Experience with Körber WMS, in addition to Blue Yonder WMS, is a plus

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Incentive compensation
• Retirement savings plan with company match
• Flexible, fun work environment
• Comprehensive Employee Assistance Program (EAP)
• Voluntary benefits including Accident and Critical Illness coverage
• Remote role, anywhere in the U.S.

Company Overview