[Remote] Support Analyst - Core

Note: The job is a remote job and is open to candidates in USA. Claritev is seeking a Support Analyst, Oracle Health Core to provide hands-on configuration, maintenance, and troubleshooting support for foundational Oracle Health (Cerner Millennium) components. The role manages hierarchies, personnel records, security access, aliasing, tickets, testing, documentation, and related support activities under established procedures.

Responsibilities

• Perform routine configuration and maintenance within the Core foundational build, including Event Set Hierarchy (ESH) entries, location and resource hierarchy structures, and related dictionaries, using CoreEventManager tool as appropriate
• Set up and maintain personnel records in Oracle Health, including provider and staff onboarding, role/position updates, and terminations
• Handle day-to-day security tasks such as security class assignment, menu access, and user provisioning under established access-control guidelines
• Maintain aliasing records across personnel, locations, and related dictionaries to keep identification and routing accurate across applications
• Process routine Event Set Hierarchy change requests — additions, moves, reorganizations — via CoreEventManager tool, flagging anything with unclear or complex downstream impact for senior review before implementation
• Log, triage, and resolve tickets tied to foundational build issues, such as incorrect ESH or resource hierarchy assignments, access problems, or personnel record discrepancies, within assigned SLAs
• Execute the hierarchy, personnel, and security changes tied to facility reorganizations, new location openings, and provider onboarding/offboarding events
• Check in with clinical, scheduling, lab, and revenue cycle support teams to confirm foundational changes haven't introduced issues on their end
• Keep documentation current for hierarchy structures, security settings, aliasing conventions, and personnel build activity
• Support testing of Oracle Health code updates and patches that touch foundational build components
• Pitch in on printer, WTS, and fax station configuration where it overlaps with location or resource setup
• Keep assigned tickets updated and communicate status to clients and internal stakeholders
• Take part in on-call or after-hours support coverage on a rotating basis, as needed
• Support periodic access and security reviews, including HIPAA-related audits
• Suggest improvements to Core support processes and documentation based on day-to-day ticket patterns

Skills

• Associate's or Bachelor's degree, or equivalent related experience
• 2-4 years of experience supporting or configuring Oracle Health (Cerner Millennium) applications, ideally including some exposure to foundational or security build (ESH, hierarchy, personnel, security, or aliasing)
• Working familiarity with Oracle Health dictionaries and configuration conventions within the Core domain, including Event Set Hierarchy (ESH) structure
• Experience updating Event Set Hierarchy via CoreEventManager tool, spreadsheet upload knowledge is highly desirable
• Ability to follow established procedures to complete configuration tasks and resolve routine tickets independently
• Basic understanding of how Event Set Hierarchy and security setup affect downstream scheduling, clinical, and reporting workflows
• Comfort working in a ticketing/ITSM environment (e.g., ServiceNow) with defined SLAs; prior help-desk or application-support experience is a plus
• Strong attention to detail, given how far a small hierarchy or security error can ripple downstream
• Clear written and verbal communication skills, with the ability to coordinate across other support teams
• Willingness to participate in on-call or after-hours rotations as needed
• Familiarity with HIPAA regulations and general healthcare data privacy practices
• Comfortable using standard office software and equipment, including MS Office
• Exposure to printer, WTS, or fax station configuration is a plus but not required

Benefits

• Remote workplace type
• Full-time employment
• On-call or after-hours support coverage on a rotating basis, as needed

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