Remote Support Engineer
Description https://www.appzgate.com/ Working Hours - Monday: Off - Tuesday to Friday: 5:00 PM – 11:00 PM - Saturday & Sunday: 9:00 AM – 11:00 PM Work Arrangement: Work from Home (Remote) Job Responsibilities - Provide technical support to external customers using POS systems. - Troubleshoot and resolve POS software, system configuration, and functional issues. - Assist customers with POS system setup, configuration, and usage. - Handle customer requests for new functions, features, and system enhancements. - Work with the development team to communicate requirements, investigate technical issues, and follow up on bug fixes or feature requests. - Guide customers through troubleshooting via WhatsApp, phone calls, and remote support tools. - Follow up on reported issues to ensure timely resolution. Job Requirements - Relevant experience in IT Support, Technical Support, or POS System Support is required. - Experience supporting external customers or clients, rather than only providing internal IT support. - Good troubleshooting skills and ability to understand POS software functionality. - Experience handling system configuration, feature requests, or coordinating with developers is an advantage. - Good communication and problem-solving skills. - Able to work independently in a remote environment. - Willing to work the stated evening and weekend schedule.