[Remote] System Implementation Engineer
Note: The job is a remote job and is open to candidates in USA. Hai Robotics is a global robotics leader revolutionizing warehouse automation through intelligent robotics systems and customer-focused solutions. The System Implementation Engineer will lead software installation, system integration, testing, commissioning, customer training, go-live support, and post-launch troubleshooting for warehouse automation deployments. The role collaborates with project, software, R&D, and customer teams and requires frequent travel for project execution.
Responsibilities
- System Deployment & Integration: Complete software system installation and deployment; perform on-site software/hardware integration and commissioning between the robotics system and the customer’s existing systems (WMS, PLC, network equipment, etc.), resolving protocol, interface, and data-flow compatibility issues to ensure correct interfacing between software versions and hardware equipment
- Testing & Acceptance: Perform automation process validation and integration testing, including joint debugging with the customer’s system team, to confirm the system operates as expected in real-world scenarios, covering exception and boundary condition testing; complete functional and performance acceptance, and participate in final project acceptance and sign-off, on schedule
- Implementation Execution & On-Site Troubleshooting: Drive on-site software implementation according to plan; identify and resolve software bugs, communication anomalies, and data synchronization issues, often requiring troubleshooting across software, network, and hardware layers; report daily project progress and synchronize key information with internal teams and clients; systematically manage on-site technical assessments and risk analysis
- Customer Training & Go-Live Support: Prepare system configuration documentation and operating manuals; train customer technical and operations staff; provide technical support through go-live
- Post-Launch Support: Continuously monitor system performance after launch, resolve issues as they arise, and provide ongoing remote or on-site technical support
- Cross-Team Collaboration & Feedback Loop: Serve as the bridge between on-site implementation and back-end R&D teams, relaying field issues and driving product iteration and improvement
Skills
- Bachelor's degree or above
- 1–2+ years of experience with AGV/ACR/AMR and/or WMS/WCS solution implementation
- Familiarity with warehouse automation, material handling equipment, and operational processes
- Proficiency in Linux/UNIX systems and Python/Bash scripting
- Knowledge of network basics (e.g., VPN, firewalls, routers)
- Excellent communication and coordination skills to collaborate effectively with clients and cross-departmental teams
- Familiarity with PLC communication protocols (e.g., Modbus) and basic PLC logic
- Experience integrating with WMS/WCS systems, including API calls and basic SQL/database knowledge
- Strong log analysis and root-cause troubleshooting skills across software, network, and hardware layers
- Ability to produce clear technical documentation (configuration guides, operating manuals)
- Fluent in both English and Chinese (working languages)
- Candidates must be authorized to work in the United States/Canada and must provide proof of eligibility upon hire in accordance with federal regulations
- Willingness to travel frequently up to 80% (once a month during implementation, with single project cycles of 2–6 months)
- Majors in Software, Industrial, Robotics, Electrical Engineering, or related fields preferred
Benefits
- Technical support through go-live
- Ongoing remote or on-site technical support
- Training customer technical and operations staff
- Frequent travel for project execution, up to 80%
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