[Remote] Systems Analyst

Note: The job is a remote job and is open to candidates in USA. Guild Mortgage Company is a mortgage banking firm dedicated to serving homeowners and buyers by providing affordable home financing and professional service. The Systems Analyst supports the Retail Operations/Sales Division through basic system support, user administration, configuration assistance, troubleshooting, testing, ticket resolution, and process improvement for loan origination and vendor applications.

Responsibilities

• Assist with configuration settings for workflow and reporting on Loan Origination Systems and Sales systems
• Respond to Operations/Sales Escalations desk tickets ensuring proper SLAs on ticket resolution and escalate as needed
• Test reported defects and provide feedback to senior analysts to ensure accurate representation for defect documentation and resolution
• Troubleshoot basic user interface issues
• Support communication of system outages and bugs
• Assist in developing training materials
• Perform quality control checks on operational details
• Collect user suggestions and relay validated Escalate all suggestions to senior analysts
• Participate in user acceptance testing, and Post-Production Validation as needed
• Support process improvements using Automation and Lean concepts
• Perform other duties, as assigned

Skills

• Minimum one year experience in Agile/scrum and SDLC awareness
• Knowledge of system requirement documentation, software testing procedures, user scenarios, and bug reporting/validation
• Independent, self-starter with the demonstrated ability to learn/adapt to new technologies and techniques
• Passionate about delivering excellence in customer service within a team environment and work well with geographically dispersed teams
• Basic knowledge of mortgage industry
• Familiarity with software testing and bug reporting
• Strong desire to learn systems and processes
• Excellent verbal and written communication skills required
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required
• Commitment to company values
• Customer Service - Proactive attention to each person
• Integrity - Do and say what's right
• Respect - Treat others with dignity
• Collaboration - Listen and work together
• Learning - Seek knowledge and strive for improvement
• Excellence – Deliver the unexpected
• Associate's degree directly related to the position or equivalent, preferred in computer, business or related field
• Good understanding of Agile and SDLC methodologies and software packages related to project tracking and management (JIRA, Workfront, ClickUp), preferred
• Experience with usability and/or training on human computer interactions and workflow best practices, preferred

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• LTD insurance
• 401(k) with employer match

Company Overview