[Remote] Systems Support Analyst
Note: The job is a remote job and is open to candidates in USA. Luminis Health is seeking a Systems Support Analyst to provide first-line computer systems support and serve as a liaison between Information Systems and the organization. The role supports system analysis, design, testing, implementation, customer service, issue resolution, staff mentoring, and ongoing operational and process improvement activities.
Responsibilities
- Serves as the lead support person for all systems ensuring review prior to escalation while attempting to resolve
- Takes responsibility for ensuring resolution for and communication to customer
- Meets individual performance metrics as defined by departmental processes and immediate supervisor
- Meets current review period goals as set forth by immediate supervisor
- Participate in the IS on-call rotation, includes the need to be available on a rotating shift basis and weekends if so scheduled
- Participates in the change control process with engagement and focus on customer support
- Relays and trains support staff as necessary
- Answers all forms of customer contacts, including but not limited to, initial phone call, e-mail, walk-up, rounding, and self-service. This is a front line responsibility
- Collaborates with and provides exceptional customer service and support for physicians
- Other duties as assigned
Skills
- Clinical exposure in a hospital setting 1 year of experience required
- Computer proficiency and aptitude IS/IT customer support experience 1 year of experience required
- AA or Associates Degree (BA/BS preferred); experience can be substituted for education
- Excellent Customer Service Skills (oral and written)
- Presentation skills and aptitude
- Ability to handle multiple tasks
- Ability to work individually and as a member of a team
- Ability to work under pressure
- Clinical exposure in a hospital setting 3 years preferred
- Computer proficiency and aptitude IS/IT customer support experience 3 years preferred
- BA/BS preferred
- Clinical systems implementation and training experience desired
- Epic experience preferred
Benefits
- Medical, Dental, and Vision Insurance
- Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
- Paid Time Off
- Tuition Assistance Benefits
- Employee Referral Bonus Program
- Paid Holidays, Disability, and Life/AD&D for full-time employees
- Wellness Programs
- Employee Assistance Programs
- Benefit offerings based on employment status
Company Overview