[Remote] Technical Analyst - Observability & Platform Operations(Remote)
Note: The job is a remote job and is open to candidates in USA. Cognizant is seeking a Technical Analyst to join its enterprise Observability team. The role focuses on improving application and platform visibility by gathering requirements, analyzing telemetry, using Dynatrace and Azure monitoring tools, validating observability solutions, and supporting incident and problem management. The analyst will also collaborate with engineering and SRE teams while driving continuous improvement in operational processes.
Responsibilities
- Partner with stakeholders to gather, document, and refine business and technical requirements
- Translate requirements into user stories, acceptance criteria, and prioritized backlog items
- Analyze logs, metrics, traces, dashboards, and telemetry data to identify trends and opportunities for improvement
- Utilize Dynatrace and Azure monitoring tools to investigate application and platform performance
- Create and execute basic DQL queries for reporting, troubleshooting, and operational analysis
- Validate monitoring configurations, dashboards, and observability solutions before production deployment
- Collaborate with SREs, engineering teams, and support organizations to deliver observability solutions
- Support Incident and Problem Management activities through data analysis and operational insights
- Develop and maintain process documentation, knowledge articles, and standard operating procedures
- Drive continuous improvement in monitoring, observability, and operational processes
Skills
- * 7+ years of experience in Technical Analysis, Business Systems Analysis, Production Support, Operations, or related technical roles
- * Experience with Dynatrace or a comparable observability platform
- * Strong understanding of observability concepts, including logs, metrics, traces, dashboards, alerting, and distributed tracing
- * Working knowledge of Azure cloud services and monitoring capabilities
- * Experience gathering and documenting business and technical requirements
- * Ability to analyze technical issues independently across cloud and hybrid environments
- * Experience creating user stories, acceptance criteria, and supporting Agile delivery processes
- * Strong analytical, problem-solving, and organizational skills
- * Excellent communication skills with the ability to effectively engage both technical and business stakeholders
- Candidate must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- * Experience with Azure Monitor, Application Insights, and Log Analytics
- * Knowledge of Dynatrace Query Language (DQL) and Kusto Query Language (KQL)
- * Familiarity with OpenTelemetry and modern observability practices
- * Experience supporting enterprise-scale production environments
- * Knowledge of Incident Management, Problem Management, and ITIL processes
- * Experience with Jira, Azure DevOps, ServiceNow, or similar platforms
- * Relevant Azure, Dynatrace, Business Analysis, or ITIL certifications
Benefits
- Remote position with flexibility to support work-life balance through various wellbeing programs.
- Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognant’s applicable plans.
- Stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
- Medical/Dental/Vision/Life Insurance.
- Paid holidays plus Paid Time Off.
- 401(k) plan and contributions.
- Long-term/Short-term Disability.
- Paid Parental Leave.
- Employee Stock Purchase Plan.
Company Overview