[Remote] Technical Consultant, Commercial

Note: The job is a remote job and is open to candidates in USA. Ramp is hiring a Technical Consultant, Commercial to advise customers and internal teams on financial and technical solutions. The role supports implementations and expansion by guiding integrations and configurations, defining customer success criteria, and relaying customer needs to Product and Engineering.

Responsibilities

• Act as a technical advisor to customers and Ramp’s internal teams while supporting high-value implementations and expansion opportunities by guiding integration, configuration, and system design
• Partner with Customer Activation and Account Management teams to assess customer requirements and propose scalable solutions; particularly involving ERP, HRIS, and API integrations
• Collaborate with onboarding specialists and implementation leads to support technical workstreams (not run them), ensuring faster time-to-value and customer success
• Work with customers to problem-solve technical hurdles and propose effective product implementations for each customer with a deep understanding of the full range of integration and configuration options
• Participate in technical discovery to understand customer systems and workflows, and recommend best-fit Ramp architecture. This includes when and how to use Ramp’s API
• Be a subject matter expert across our HRIS and Accounting integration partners, partnering with Sales, Product and partners to advocate for integration development in-line with customer needs
• Troubleshoot integration blockers and guide customers through complex configuration decisions without writing code directly
• Contribute to internal documentation and tooling that scales Ramp’s ability to support integration use cases across a growing customer base
• Influence Ramp’s product roadmap by channeling customer pain points and feedback to the Product and Engineering teams

Skills

• Bachelor's degree in computer science, engineering, finance, business, or a related field
• 2+ years in technical consulting, solutions engineering, implementation, or a similar customer-facing technical role, ideally in a SaaS or fintech environment
• Familiarity with ERP systems (e.g. NetSuite, Sage Intacct, Microsoft Dynamics, Oracle Fusion) and finance/accounting workflows
• Comfort working with APIs, integration logic, and system architecture and being able to explain those concepts to finance and operations stakeholders
• Strong communication skills: able to translate complex technical solutions into business value, guide customers toward scalable approaches, and diplomatically steer conversations when requests are misaligned with best practices or product capabilities
• Collaborative mindset and ability to work cross-functionally with Sales, Customer Success, Product, and Engineering
• Exceptional organization and problem-solving skills, with a bias toward action and a high level of ownership
• Thrives in ambiguity and fast-paced environments; adaptable and resourceful as we scale Ramp's upmarket motion

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed by Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more
• Relocation expense coverage to NYC or SF (if needed)

Company Overview

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