[Remote] Technical Program Manager
Note: The job is a remote job and is open to candidates in USA. Spreedly is an open payments platform that provides businesses with infrastructure to connect to payment gateways, processors, and fraud tools through a unified API. The Technical Program Manager will lead customer-facing technical discovery and solutioning, including demos, architecture proposals, implementation planning, RFP support, and collaboration with Sales, Product, Engineering, Customer Success, and Support.
Responsibilities
- Lead technical discovery sessions with prospects and customers to identify needs and align use cases to Spreedly's capabilities
- Deliver compelling demos, architecture diagrams, and documentation that support sales conversations and technical evaluation
- Translate business and technical requirements into actionable solution proposals and implementation plans that support scalability and reuse
- Develop and maintain reusable demo environments, solution artifacts, and objection handling templates
- Work with Product and Engineering teams to provide prospect feedback and ensure solution feasibility
- Partner with Customer Success and Support teams to ensure smooth implementation handoffs
- Serve as a technical expert in RFPs, security reviews, and compliance questionnaires
- Educate internal teams on platform capabilities, integration patterns, and sales enablement materials
Skills
- • 3+ years in a Solutions Engineering, Sales Engineering, or Technical Account Manager role within a B2B SaaS or fintech environment
- • Industry experience with eCommerce, PSPs, payment orchestration, or payment platforms
- • Background in payments, card-not-present commerce, fraud, or gateways preferred
- • Strong knowledge of APIs, SDKs, and system integration principles (especially REST and webhooks)
- • Familiarity with scripting or backend programming (Python, Ruby, or JavaScript a plus)
- • Experience collaborating with Sales and Product teams on enterprise deals
- • Excellent verbal and written communication skills, including customer-facing documentation
- • Ability to simplify complex technical topics and guide customer decision-making
- • Comfortable owning discovery and demo stages in an enterprise sales motion
- • Experience with implementation or support functions is a plus
- •This is a US-based customer-facing role supporting primarily US customers and cross-functional teams operating within US business hours. Success in this role requires regular travel within the United States and the ability to work in alignment with US customer and internal stakeholder schedules.•
- At this time Spreedly is unable to provide sponsorship for employment, and we are not set up to support remote employees who reside in New York. In order to be considered for employment, applicants must be currently legally authorized to work in the job location country and not require future sponsorship in order to continue working in that country
- • Background in payments, card-not-present commerce, fraud, or gateways preferred
- • Familiarity with scripting or backend programming (Python, Ruby, or JavaScript a plus)
- • Experience with implementation or support functions is a plus
Benefits
- Equity
- Outstanding Medical and Dental benefits, including 100% employer-paid options
- Company-paid Life and Disability insurance
- Optional vision and supplemental insurance options, and various Flexible Spending Accounts (FSA)
- Open Paid Time Off policy + 12 weeks of paid leave for new parents
- Matching 401(k) plan (5% up to $5,000 yearly)
- $1,000 annual professional development stipend
- Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement
- Access to company-paid professional coaching service
- Visits to HQ in Durham, North Carolina for remote employees
Company Overview