[Remote] Technical Program Manager

Note: The job is a remote job and is open to candidates in USA. Microsoft is a technology company focused on empowering people and organizations through innovation and collaboration. The Senior Technical Program Manager will lead strategic, cross-organizational Quality Excellence Initiative programs across Microsoft Cloud, translating customer and operational signals into engineering priorities. The role is responsible for program execution, governance, stakeholder alignment, risk mitigation, service resiliency, and measurable improvements in cloud quality outcomes.

Responsibilities

• Lead strategic Quality Excellence Initiative (QEI) programs that improve customer health, service resiliency, change safety, outage prevention, and operational excellence across Microsoft Cloud
• Drive cross-organizational initiatives spanning engineering, service teams, and leadership stakeholders to identify, prioritize, and remediate the highest-impact customer and operational risks
• Translate customer-impacting outages, risks, and quality signals into clear engineering requirements, investment priorities, and measurable outcomes
• Define and operationalize scalable frameworks, governance models, and engineering processes that enable consistent adoption of QEI capabilities across services
• Partner with service teams to drive execution of risk mitigation plans, resiliency improvements, change management controls, and customer health initiatives
• Lead end-to-end program management for complex, multi-service initiatives, including planning, dependency management, milestone execution, and executive reporting
• Establish data-driven insights and success metrics that measure reductions in customer pain, repeat incidents, operational risk, and service disruptions
• Build strong partnerships across engineering, architecture, operations, and business organizations to align priorities, remove blockers, and accelerate delivery of quality outcomes
• Communicate progress, risks, recommendations, and business impact to senior leaders, ensuring transparency and accountability across QEI programs
• Champion continuous improvement by transforming lessons learned from outages, incidents, and customer feedback into systemic engineering and operational improvements
• Embody our culture and values

Skills

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
• 2+ years of experience managing cross-functional and/or cross-team projects
• Bachelor's Degree AND 8+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience
• 6+ years of experience managing cross-functional and/or cross-team projects
• 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos)
• Experience gathering business requirements and translating them into technical specifications, functional requirements, and actionable delivery plans
• Experience using data to drive decisions, measure outcomes, and influence business and technical stakeholders
• Demonstrated ability to communicate effectively with technical and non-technical audiences, including engineers, architects, business leaders, and support organizations

Benefits

• Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

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