[Remote] Technical Program Manager

Note: The job is a remote job and is open to candidates in USA. Kobie is a loyalty solutions partner that helps leading brands build lasting emotional connections with consumers through strategy-led technology and customer experiences. The Technical Program Manager will oversee product portfolio execution, improve delivery operations across engineering teams, manage governance and risks, and facilitate cross-functional collaboration. The role focuses on process leadership, workflow optimization, reporting, and ensuring product initiatives align with business objectives.

Responsibilities

• Oversee the entire product lifecycle, from intake and discovery through delivery, ensuring alignment with strategic goals and client commitments
• Maintain comprehensive awareness of all product and feature queues
• Own dashboards that track queue volume, SLA adherence, backlog health, and delivery timelines
• Ensure the smooth and efficient flow of requests and tasks across queues to minimize wait times and improve service delivery
• Leverage data to identify areas in need of improvement and provide recommendations to leadership
• Lead quarterly planning sessions and facilitate quarterly commitment alignment across teams
• Use Jira to review and track Product Owner (PO) updates for features within Program Increments (PIs)
• Ensure Product Owners document changes to scope, budget, and timeline, along with associated risks, prior to execution, and report them to leadership
• Call out, track, report, and follow through on risks and issues until resolution
• Automate status and progress reporting using integrated tools
• Deliver clear and consistent communications to stakeholders at all levels, including executive summaries of status, risks, dependencies, and timelines
• Serve as the primary point of contact for anyone within Kobie regarding: + Product backlog and feature status + Active development work + Implementation related product features + Client-committed initiatives
• Collaborate closely with Product Owners and stakeholders to ensure clear definition of Feature scope, and deliverable schedule
• Partner with managers across the organization to coordinate seamless handoffs of work between teams
• Support the prioritization of initiatives within product portfolio and software engineering, based on strategic objectives, resource constraints, and ROI
• Help evolve best practices, templates, and frameworks and dashboards to improve delivery, consistency, and transparency
• Optimize workflows and enable teams to operate with clarity and agility
• Drive business transition management, ensuring features delivered are understood and fulfill their intended value
• Use metrics and trends to guide continuous improvement and operational maturity

Skills

• 5+ years of program or project management experience, with at least 2 years focused on product or technology initiatives
• Strong understanding of modern product and software development methodologies (Agile, Scrum, Lean, etc.)
• Demonstrated ability to manage multiple complex initiatives in a fast-paced, cross-functional environment
• Strong analytical mindset with experience using data to drive operational improvement
• Technical proficiency with Atlassian suite (Jira, Jira Service Management, Jira Product Discovery) to design and manage workflows that align business processes with platform capabilities
• Excellent written and verbal communication skills
• Comfort working with both technical and business stakeholders
• Proven ability to influence, collaborate, and lead across multiple levels of an organization

Benefits

• Flexible work environment with the freedom to work remotely
• Flexible Time Off to recharge when needed
• Nine Company-Wide Holidays
• A diverse suite of benefits prioritizing your growth, development, and personal well-being

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