[Remote] Technical Program Manager (Consumer Experiences, Retail, E-Commerce)

Note: The job is a remote job and is open to candidates in USA. PineQ Lab Technology is seeking a Senior Technical Program Manager to lead complex, cross-functional technology programs. The role oversees e-commerce, order management, identity and loyalty, search, merchandising, and vendor platforms while managing dependencies, risks, integrations, launches, and executive-level communication.

Responsibilities

• Lead programs across multiple engineering teams and external vendors
• Manage dependencies, critical paths, risks, and integrations
• Drive decisions, escalations, and cross-team alignment
• Coordinate launch readiness, cutover, rollback, and go/no-go activities
• Provide clear, executive-level program status and communication

Skills

• 7+ years in technical program or project management, with at least 3 running programs that span multiple engineering teams
• Demonstrated ownership of a complex, multi-team delivery in a production environment with real business consequence — a platform migration, a market launch, a major integration, a replatform
• Technical fluency sufficient to read a system architecture diagram and identify likely failure and delay points; to understand API contracts, integration patterns, and data flow; and to hold a substantive conversation with senior engineers
• Ability to interrogate an estimate — to ask what is inside it, what is assumed, what is unknown, and what would collapse the uncertainty
• Track record of surfacing bad news early and being right about it often enough that people started listening
• Written communication that is short, decision-oriented, and calibrated to the reader's altitude
• Strong organizational skills — you keep track of a large number of moving parts across teams, timelines, and open threads without dropping them, and without requiring anyone else to hold the state for you
• Ability to translate complexity into simplicity — to take a tangle of systems, constraints, and competing opinions and produce the one-page version that a director can act on and an engineer recognizes as accurate. Simplification that loses the important part is not simplification
• E-commerce, retail, or consumer digital experience background
• Experience with commerce platforms, order management systems, or similar multivendor integration environments
• Experience coordinating with external vendor engineering teams and managing delivery against a roadmap you do not control
• Incident and escalation management experience in a production environment
• Familiarity with observability practice — knowing what should be instrumented before launch, and what "we can't tell if this is working" costs

Benefits

• Remote work arrangement

Company Overview