[Remote] Technical Program Manager (Firmware)

Note: The job is a remote job and is open to candidates in USA. UST is a technology services company that helps clients create transformative, human-centered solutions through technology and innovation. UST is seeking a Technical Program Manager (Firmware) to lead cross-functional hardware, firmware, operations, supplier, and cloud programs, managing schedules, risks, NPI execution, firmware readiness, lifecycle activities, and technical issue resolution.

Responsibilities

• Lead and execute cross-functional programs spanning hardware, firmware, operations, suppliers, and cloud service teams
• Own program schedules, deliverables, dependencies, risks, and executive reporting
• Coordinate hardware engineering activities across electrical, mechanical, firmware, and validation teams
• Drive firmware readiness (BIOS, BMC, diagnostics) and align them with hardware development milestones
• Lead NPI phases (EVT/DVT/PVT), factory readiness, and build execution, ensuring smooth transition to mass production
• Facilitate FMEA activities, track mitigation actions, and integrate outcomes into design and validation workflows
• Partner with cloud telemetry and diagnostics teams to enable monitoring, predictive maintenance, and field data analysis
• Manage hardware lifecycle activities including sustaining, ECO processes, component changes, and field issue resolution. Support root-cause investigations, ensure closure of technical issues, and improve reliability and serviceability
• Drive effective communication and alignment across engineering, operations, suppliers, and leadership

Skills

• ·       Bachelor´s or in Computer Engineering, Electrical Engineering, Computer Science, or related field
• •                 Managing complex hardware, firmware, or cloud system programs
• •                 Server/PC architecture, hardware bring-up, BIOS/BMC flows, and diagnostics
• •                 NPI processes including EVT, DVT, PVT builds and manufacturing readiness
• •                 Failure Mode and Effects Analysis (FMEA), quality engineering coordination, and risk management workflows
• •                 Cloud telemetry, remote diagnostics, and field data trend analysis
• •                 Program management, cross-functional leadership, and stakeholder communication skills
• •                 Technical triage, root-cause analysis, and data-driven decision-making
• •                 Experience working with cloud infrastructure hardware (Azure, AWS, GCP) or data center platforms
• •                 Knowledge of reliability engineering, sustaining operations, and hardware quality processes
• •                 Familiarity with JIRA, Agile methodologies, PLM systems, and manufacturing execution tools
• •                 PMP, Scrum, or formal program management certification

Benefits

• Eleven (11) paid holidays
• Two (2) weeks of paid vacation per year
• Health insurance
• Dental insurance
• Disability insurance
• Life insurance

Company Overview