[Remote] Technical Program Manager (Post-Sales)

Note: The job is a remote job and is open to candidates in USA. Nebius is building a full-stack AI cloud platform for developers and enterprises. The Technical Program Manager will coordinate technical execution across US Post-Sales customers, manage the transition from Pre-Sales to Post-Sales, and improve operational processes, reporting, and documentation across technical teams.

Responsibilities

• Coordinate technical execution across US Post-Sales customers, maintaining clear plans, dependencies, risks, ownership, and status
• Own and improve the Pre-Sales to Post-Sales transition, including customer architecture, technical requirements, dependencies, documentation, and ownership handover
• Partner with architects and engineers to translate production requirements into execution plans and identify technical gaps or dependencies
• Proactively identify weaknesses in Post-Sales processes and design, implement, and measure practical improvements
• Build and maintain reporting on customer health, core technical issues, risks, blockers, team capacity, and Post-Sales initiatives
• Own and continuously improve Jira boards, workflows, automation, dashboards, and reporting used for Post-Sales execution
• Create and maintain processes, procedures, playbooks, templates, and technical and operational documentation

Skills

• * 5+ years of experience in technical program management, technical project management, technical delivery, or a related role
• * Strong understanding of cloud infrastructure, including compute, storage, networking, and production cloud environments
• * Strong technical fluency and the ability to understand customer architectures, system dependencies, technical constraints, and operational risks
• * Experience coordinating technically complex initiatives across Engineering, Product, architects, and other technical teams
• * Ability to translate technical requirements into structured execution plans and identify missing dependencies or readiness criteria
• * Ability to read, understand, and write technical documentation related to cloud infrastructure and customer environments
• * Advanced hands-on Jira experience, including boards, workflows, automation, dashboards, and reporting
• * Proven experience proactively identifying, designing, and implementing process improvements
• * Experience creating and maintaining processes, procedures, playbooks, templates, and operational documentation
• * Knowledge of change management practices and techniques
• * Fluent English
• This role is remote within the United States and requires candidates to be based on the East Coast
• Applicants must be authorized to work in the country in which they apply
• * Experience with Post-Sales, Customer Engineering, Solutions Architecture, Professional Services, or Technical Support
• * Experience working with AI/ML infrastructure or GPU-based workloads
• * Familiarity with Kubernetes, workload schedulers, or large-scale compute environments
• * Knowledge of service delivery methodologies and frameworks such as PMI, ITIL, or Agile
• * Experience working in a globally distributed technology organization

Benefits

• 100% company-paid medical, dental, and vision coverage for employees and families
• 401(k) plan: Up to 4% company match with immediate vesting
• 20 weeks paid parental leave for primary caregivers
• 12 weeks paid parental leave for secondary caregivers
• Remote work reimbursement: Up to $85/month for mobile and internet
• Company-paid short-term, long-term and life insurance coverage
• Career growth and learning opportunities
• Flexibility and ownership
• Collaborative and innovative culture
• Opportunity to work on impactful AI projects
• International environment and talented teams

Company Overview