[Remote] Technical Program Manager, Software Engineering

Note: The job is a remote job and is open to candidates in USA. NinjaOne is an IT operations platform company that provides endpoint management, patching, backup, and remote access solutions. The Technical Program Manager will lead complex, cross-functional engineering initiatives from concept through delivery, coordinating teams, managing dependencies and risks, measuring outcomes, and communicating status to leadership.

Responsibilities

• Outline Program Goals: outline goals for an engineering initiative and build alignment and shared vision within the working group to achieve the program outcomes and deliverables. Partner with Engineering leaders to understand constraints and translate them into requirements or plan workarounds that are acceptable
• Cross-Team Coordination and Collaboration: work with multi-disciplinary software engineering teams through continuous coordination, weekly reviews, status check points. Understanding the end-to-end cycle of product delivery and collaborate with multiple leaders and teams including Development, Quality Assurance, Site Reliability Engineering, DevOps and Senior Leadership
• Project Management: build and maintain comprehensive project plans including tasks dependency charts and risk register. Manage multiple concurrent workstreams without losing sight of the critical path. Build a rhythm of reporting project statuses in the form of Executive Summaries and Detailed Status to the working groups
• Measurement and Instrumentation: define what "great" looks like for a program and make it measurable. Establish baselines, instrument delivery and quality signals, and use them to surface problems early rather than to narrate progress
• Risk & Stakeholder Management: identify potential bottlenecks and program risks early, including technical, resources and other factors that can impact the outcome of a program. You are responsible for mitigation strategies and provide transparent reporting to senior leadership. Conduct simple audits, checkpoints, and milestone reviews to assess risk
• Change management: expect and manage change through impact assessment, communications and driving decisions
• Influencing and Conflict Resolution: Build strong, trust-based relationships across the organization. Understand our ecosystem, influence decisions, and advise decision makers to help the project success. Build consensus and shared vision by bringing options to the table. Navigate healthy conflict and drive consensus to keep the program moving forward
• Other duties as needed

Skills

• Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, \*IL, KS, MA, MD, ME, NJ, NC, NY, OR, TN, TX, VA, OH and WA
• We have physical offices in Austin, TX and Tampa, FL, if you prefer a hybrid option
• NinjaOne is built on Java, Kotlin, C++, Golang and Postgres; supporting millions of user endpoints and running as a scalable cloud service in AWS
• Knowing large-scale datastore bottlenecks, asynchronous application design and client-server architecture will help you, as will experience moving workloads to and between cloud platforms
• Bachelor's in Computer Engineering, Computer Science, or equivalent technical field; relevant work experience will also be considered
• 5+ years in Technical Program Management in a SaaS Software company, on an Engineering Team
• Engineering leadership experience with a SaaS platform or in a Cyber Security environment, or demonstrated technical depth sufficient to hold your own in architecture and design discussions
• Good understanding of standard software practices like Agile, Scrum, release management etc
• Experience working with cloud-scale infrastructure, software components, and product architecture
• Well versed with services offered by hyperscalers, such as AWS
• Experience with release engineering, CI/CD, or deployment automation programs
• Experience delivering programs in a regulated or audited environment — FedRAMP, SOC 2, ISO 27001, GDPR, or similar
• Track record of defining and instrumenting delivery metrics — DORA, flow metrics, or equivalent — and using them to drive decisions rather than to report activity
• Articulate product and project technology to all levels of an organization
• Ability to operate independently in a fast-paced, high-growth environment and deliver high impact outcomes
• Comfortable with ambiguity and can define details without supervision
• You are inherently curious to learn and understand the ecosystem that you will be working, Curiosity is one of our core values
• Previous experience collaborating with a global team, especially in a fully remote cultures and managing the accountability of tasks
• Excellent written and verbal communication skills are required for this role to be successful
• Power user of tools like JIRA, ensuring optimized workflows, accurate data for reporting, and single source of truth for the project activities
• This position is NOT eligible for Visa sponsorship
• Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate
• Experience with cloud migrations and multi-cloud or hybrid-cloud environments is strongly preferred

Benefits

• Full-time work that is hybrid remote
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Unlimited PTO
• Opportunities for growth and advancement
• Life insurance coverage

Company Overview