[Remote] Technical Program Manager (TPM)
Note: The job is a remote job and is open to candidates in USA. Cygnus Professionals Inc. is seeking a Technical Program Manager to lead a contact center modernization initiative. The role will manage the migration of legacy systems to AWS Connect with Salesforce integration, coordinating stakeholders, timelines, risks, and delivery across business and engineering teams.
Responsibilities
- Lead an end-to-end contact center modernization, specifically migrating legacy systems to AWS Connect with a complex Salesforce integration
- Driving project timelines, aligning cross-functional teams, mitigating migration risks, and ensuring seamless delivery of the new tech stack
Skills
- United States
- Remote (West coast candidates only)
- Exceptional stakeholder management and executive-level communication; must effortlessly bridge the gap between business leaders and technical engineering teams
- Proven track record managing large-scale call center or contact center migrations
- Familiarity with AWS Connect architecture, call routing workflows, and Salesforce (Service Cloud/CRM) integration points
Benefits
- Remote work (West coast candidates only)
Company Overview
Company H1B Sponsorship