[Remote] Technical Project Manager
Note: The job is a remote job and is open to candidates in USA. Reserv is an insurtech company focused on using AI and automation to improve insurance claims operations. The Technical Integration Project Manager will coordinate technical and non-technical teams to manage onboarding, validation, documentation, integrations, and product rollouts while improving implementation efficiency and customer experience.
Responsibilities
- Own and drive end-to-end projects, managing timelines, deliverables, and stakeholder communication
- Own and drive agile adoption and best practices, fostering a culture of continuous improvement and data driven decision making
- Collaborate with engineering and product teams to understand technical requirements and validate projects and integrations (e.g., RESTful APIs, cloud environments, data migrations)
- Serve as the primary liaison between technical and non-technical teams, translating complex concepts into actionable plans and monitor progress
- Create and maintain clear documentation, playbooks, and guides for both internal teams and external partners
- Improve and scale onboarding frameworks to streamline implementation and reduce time-to-value
- Proactively identify and resolve blockers, aligning cross-functional priorities and ensuring project momentum
- Maintain a customer-first mindset, ensuring integrations deliver operational value and enhance user experience
- Thrive in a fast-moving environment, adapting to change while driving clarity, structure, and accountability
Skills
- Candidates must reside in an eligible U.S. state throughout employment
- We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States
- Highly motivated and growth-oriented. You're excited about helping drive production onboarding, usage, and adoption
- Experience communicating and working across functions to proactively drive solutions
- Eager to learn about the insurance claims industry and positively impact the people involved
- Exceptionally organized with the ability to manage multiple high-priority projects simultaneously
- You excel in working across technical and non-technical teams, using clear, effective communication to ensure alignment and resolve any roadblocks
- You have a solid technical background and can quickly understand complex product configurations, streamline onboarding processes, and create clear documentation
- You keep the customer experience top of mind, focusing on enhancing satisfaction and operational efficiency through thoughtful planning and execution
- Proven experience with a technical onboarding process for SaaS Platforms
- Proficiency in creating documentation and integration guides tailored to technical and non-technical audiences
- Familiarity with modern development practices, including RESTful APIs, data validation workflows, and integration testing
- Strong ability to manage and deliver multiple, complex projects on tight timelines
- Ability to align priorities across teams (engineering, operations, claims) while identifying and mitigating potential roadblocks
- Strong leadership skills to ensure team accountability and maintain project momentum
- A passion for building intuitive technology and a thirst for learning
- Able to think through customer requirements and prioritize what is a must-have, nice-to-have, or irrelevant
- Have a strong technical skillset but also the willingness and ability to take over tasks outside your core competency
Benefits
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy after 8 months of continuous work
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
Company Overview