Remote Technical Services Delivery Manager – Customer Success & Enterprise Cybersecurity Solutions Lead at brighthush

About brighthush

brighthush is a global leader in cybersecurity, dedicated to protecting organizations from evolving digital threats. With a culture that blends innovation, collaboration, and a relentless focus on customer success, brighthush empowers its teams to deliver world‑class security solutions that safeguard data, infrastructure, and the future of business. As a forward‑thinking, remote‑first organization, we believe that talent should not be limited by geography, and we are proud to offer a flexible, inclusive environment where every team member can thrive.

Position Overview

We are seeking an experienced Technical Services Delivery Manager to join our Customer Success family. In this role, you will lead a high‑performing team of technical consultants and subcontractors, ensuring flawless delivery of brighthush’s Cortex security engagements. You will partner with sales, account, and partner teams to scope projects, drive business growth, and maintain the highest standards of quality and customer satisfaction—all while operating in a fully remote capacity across the United States.

Key Responsibilities

• People & Operations Leadership: Manage daily operations for a 10–15+ member multi‑disciplinary consulting team. Responsibilities include hiring, career development, capacity planning, performance management, and promotion decisions.
• Engagement & Quality Delivery: Oversee end‑to‑end service execution across SOC operations, Endpoint Protection, Threat Mitigation, Cloud Posture, Runtime, Application Security (AppSec), and Automation workstreams. Ensure projects meet scope, schedule, and quality benchmarks.
• Pre‑Sales & Business Growth: Collaborate with Sales and Account teams to scope new engagements, develop Statements of Work (SOWs), estimate Levels of Effort (LOEs), and pitch specialized consulting and automation packages that drive revenue.
• Customer & Escalation Management: Build strategic relationships with key clients, act as the primary escalation point for complex technical or operational issues, and safeguard project timelines and deliverables.
• Partner & Subcontractor Management: Onboard, train, and manage third‑party partners and contractors, integrating external talent while enforcing brighthush’s internal quality standards.
• Enablement & Practice Strategy: Work closely with the PMO to refine project planning, contribute to new service offering operationalization, and expand technical training content for internal teams.

Essential Qualifications

• Minimum of 2 years managing teams of 10+ technical resources, with a proven track record of delivering enterprise cybersecurity solutions.
• Deep knowledge of SOC environments, Incident Response practices, Critical Security Controls, security engineering, SOAR operations, endpoint protection, and threat mitigation.
• Hands‑on experience with major cloud platforms (AWS, Azure, GCP), containerization, orchestration, application security (AppSec), and CI/CD DevOps workflows.
• Familiarity with the brighthush Cortex product suite and proficiency in key operational tools such as Salesforce (SFDC), Clarizen, and G‑Suite.
• Undergraduate or Master’s degree in Computer Engineering, MBA, or a related technical field (preferred).
• Professional certifications such as CISSP, PMP, CCSP, or CISM are highly desirable.
• Open to U.S. candidates only; visa sponsorship is not available for this position.

Preferred Qualifications

• Experience managing remote or distributed teams across multiple time zones.
• Demonstrated ability to translate complex technical concepts into clear, actionable business value for clients.
• Strong project management background with a focus on Agile and Lean methodologies.
• Proven success in building and scaling high‑performance consulting practices.

Core Skills & Competencies

• Leadership & Team Building – Inspire, mentor, and develop a diverse group of technical professionals.
• Strategic Thinking – Align service delivery with business objectives and market trends.
• Client Relationship Management – Build trust and long‑term partnerships with enterprise customers.
• Operational Excellence – Drive process improvements, quality assurance, and risk mitigation.
• Communication – Articulate complex ideas to technical and non‑technical audiences alike.
• Analytical & Problem‑Solving – Diagnose issues quickly and implement effective solutions.
• Adaptability – Thrive in a fast‑moving, remote environment with evolving priorities.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a robust learning ecosystem. You will have access to:

• Continuous training programs on the latest cybersecurity technologies and industry best practices.
• Mentorship from senior leaders and subject‑matter experts across the organization.
• Opportunities to lead cross‑functional initiatives, expanding your influence beyond the delivery team.
• Clear career pathways to senior leadership roles such as Director of Services, VP of Customer Success, or Chief Delivery Officer.
• Participation in global conferences, workshops, and industry forums to broaden your network and expertise.

Work Environment & Culture

brighthush champions a culture of transparency, collaboration, and continuous improvement. As a remote‑first company, we provide the tools and support needed to stay connected, including:

• State‑of‑the‑art collaboration platforms (Slack, Teams, Zoom).
• Regular virtual town halls and team‑building events.
• Inclusive hiring practices that celebrate diverse perspectives.
• Flexible work schedules that respect work‑life balance.
• Recognition programs that celebrate individual and team achievements.

Compensation & Benefits

While the exact compensation package will be tailored to your experience and qualifications, brighthush typically offers:

• Competitive base salary aligned with industry standards for remote technical delivery leadership roles.
• Performance‑based bonuses and potential restricted stock units (RSUs) to align your success with the company’s growth.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off, including vacation, sick leave, and holidays.
• Professional development budget and tuition reimbursement for relevant certifications.
• Wellness programs, mental health resources, and employee assistance programs.

Why Join brighthush?

As a Technical Services Delivery Manager at brighthush, you will be at the forefront of delivering cutting‑edge cybersecurity solutions to enterprise customers worldwide. You will shape the delivery model, influence product strategy, and build a high‑impact team that drives customer success. If you thrive in a dynamic, remote environment and are passionate about leading technical excellence, we invite you to apply and help us protect the digital world.

Ready to take the next step in your career? today and join the brighthush family!