[Remote] Technical Solutions Engineering Manager
Note: The job is a remote job and is open to candidates in USA. OpenLoop is a telehealth support solutions company that aims to streamline care delivery for patients across various specialties. They are seeking a Technical Solutions Engineering Manager to lead a team of solutions engineers in designing and delivering high-impact software solutions and integrations, while also managing project delivery and team culture.
Responsibilities
- Hire, mentor, and develop a high-performing team of solutions engineers
- Conduct performance management, career development planning, and regular feedback cycles
- Set team culture, operating cadence, and engineering standards from the ground up
- Partner with leadership on hiring plans, team structure, and long-term growth
- Work closely with product, engineering and business stakeholders to deliver high-impact solutions in fast-moving, ambiguous environments
- Translate evolving requirements into clear technical solutions and execution plans
- Drive rapid iteration cycles and enable teams to ship quickly while maintaining quality
- Define project scope, timelines, milestones, and success metrics
- Track progress and proactively manage risks, dependencies, and blockers
- Identify and remove blockers to keep teams moving efficiently
- Partner closely with Product, Engineering, and business stakeholders to align on priorities and outcomes
- Communicate progress, risks, and tradeoffs clearly to both technical and non-technical audiences
- Own team-level reporting and operational metrics, including: Delivery status and project health, Resource utilization and capacity planning, SLA adherence and incident trends
- Provide regular updates to leadership on progress, risks, and outcomes
- Establish and maintain dashboards and reporting mechanisms
- Manage documentation standards across solutions, integrations, and processes
- Provide hands-on technical leadership when needed, especially in early stages
- Drive delivery of high-quality software across multiple initiatives in fast-moving environments
- Perform hands-on technical work while also providing guidance and direction to team members on implementation, best practices, and problem-solving
- Act as a technical resource for complex issues, balancing individual contribution with mentorship and oversight
- Leverage advanced AI tools (including Claude, Level 3 proficiency) to enhance productivity, automate workflows, and support decision-making
- Evaluate and integrate AI-assisted solutions into daily operations and project execution for themselves and the team
Skills
- 8+ years in software engineering or released experience, including 4+ years managing engineers
- Experience leading high-performing teams and delivering complex projects
- Solid understanding of modern software architecture and system design
- Experience working with cloud environments (AWS preferred)
- Familiarity with SDLC, CI/CD, and agile practices
- Proven ability to operate both as an individual contributor and a technical guide/mentor
- Advanced proficiency with AI tools, specifically Claude (Level 3 or equivalent), including prompt engineering, workflow integration, and practical application in a business or technical environment
- Strong problem-solving skills with the ability to translate technical concepts into actionable guidance for others
- Strong communication, stakeholder and project management skills
- Ability to translate business goals into technical execution
- Experience with hiring, coaching, and performance management of engineers
Benefits
- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Flexible PTO
- 401(k) + Company Match
- Life Insurance, Pet insurance, and more
Company Overview