[Remote] Technical Support Representative - Temporary

Note: The job is a remote job and is open to candidates in USA. Viasat delivers global communication connectivity services to consumers, businesses, governments, and militaries. The Technical Support Representative will support customers using public Wi-Fi, VoIP, and TV services by resolving technical, billing, and account issues, monitoring networks, documenting interactions, and providing phone, email, and voicemail support in a 24x7 call center environment.

Responsibilities

• Provide support to location staff and end-users who are attempting to use our public Wi-Fi, VoIP or TV services at numerous locations throughout the world ranging from US military bases to hotels and banks
• Assist end-users with resolving connectivity related issues through the use of a variety of online diagnostic tools
• Monitor deployed networks and advance as needed for dispatch when remote efforts to fix indicate a network issue has developed which impacts multiple end-users
• Assist end-users with general inquiries that range from rate plan differences to service availability to potential contract requirements
• Provide billing and account related support to end-users
• Billing inquiry related support can include examining invoices and advancing credit and refund requests. It also involves updating recurring payment methods and assisting end-users with unsuspending accounts
• Account related support can include but is not limited to updating contact information, assisting with Self-Care guidance, transitioning account plans, reviewing current and historical usage, helping cancel subscriptions or closing accounts
• Document key aspects of each end-user interaction within our Case Management solution
• Deliver end-user email support along with monitoring voicemail inbox and responding to inquiries
• Perform other project related tasks as requested by your supervisor

Skills

• Great communication skills showing you to be outgoing, friendly, kind and warm in demeanor; a “people person”
• General knowledge of personal computer networking
• Works effectively with other team members to provide exceptional support for both internal and external customers
• Great analytical, problem-solving, and conceptual skills
• Excellent time management
• High School Diploma or GED
• Excellent written and verbal communication skills
• Must be willing to work shift schedules found in a 24x7 Call Center environment
• Must be willing to attend daily training sessions held Monday thru Friday 8am – 5pm for up to (4) weeks
• Must be able to multi-task
• Proficient in typing (Min. 35 WPM)
• Must have a reliable hardwire (Ethernet) internet connection
• Prior experience setting up or managing a wireless network in a home or office environment

Benefits

• This contract position comes with development opportunities which may lead to transitioning to a permanent role based on performance.
• Additional cash or stock incentives may be provided as part of the compensation package.
• A range of medical, financial, and/or other benefits, dependent on the position offered.
• Viasat’s comprehensive benefit offerings that are focused on your holistic health and wellness.

Company Overview

• Viasat is a global communications company that offers satellite services. It was founded in 1986, and is headquartered in Carlsbad, California, USA, with a workforce of 5001-10000 employees. Its website is http://www.viasat.com.

Company H1B Sponsorship

• Viasat has a track record of offering H1B sponsorships, with 5 in 2026, 43 in 2025, 36 in 2024, 48 in 2023, 85 in 2022, 51 in 2021, 53 in 2020. Please note that this does not guarantee sponsorship for this specific role.