[Remote] Technical Trainer (Dal)
Note: The job is a remote job and is open to candidates in USA. BSH Home Appliances Corporation manufactures home appliances under the Bosch, Gaggenau, and Thermador brands. The Technical Trainer coordinates, develops, and delivers technical training programs to improve technical knowledge, customer service, efficiency, and business outcomes, while maintaining training materials and coordinating external trainers.
Responsibilities
- Assist the Technical Training manager with the day to day running of the Technical Training department
- Contribute to the design and delivery of new training programs and solutions to drive improvements in customer service, efficiency and costs
- Facilitates technical training at BSH sites and other locations
- Participates in the development of technical training courses according to organizational requirements
- Prepares training materials for training events as needed
- Coordinates external trainers to provide specialist courses beyond BSH's catalogue
- Maintains the technical training library developed by the Technical Training team
- All other duties as required
Skills
- Two-Year College – Required
- 3-5 Years Previous Training Experience – Required
- Comprehensive domestic appliance knowledge
- Electromechanical knowledge
- Product and service knowledge training
- Strong analytical, organizational, and problem-solving abilities
- Microsoft Office Suite (Excel, PowerPoint, Word, Teams)
- Virtual training platforms (Microsoft Teams, Zoom, Webex)
- Strong presentation, facilitation, and coaching skills
- Excellent written and verbal communication
- Travel: 50%
- Four-Year College – Preferred
- 5-7 Years Previous Training Experience - Preferred
Benefits
- Annual bonus or incentive payments ranging from 0% to 200% of target, if the position is bonus or incentive eligible
- Medical, dental, vision, life insurance, short- and long-term disability benefits, and employee assistance program (EAP) participation starting on the first day of the calendar month following date of hire
- Healthcare and Dependent Care Flexible Spending Accounts (FSA), and Health Savings Account (HSA) participation starting on the first day of the calendar month following date of hire
- Wellness Plan allowing participating employees to earn lower medical care premiums
- 401(k) Retirement Plan starting on the first day of the calendar month following 30 days of service
- Fully vested 100% employer match on the first 4% of compensation contributed to the 401(k) plan
- Annual employer-funded profit-sharing contribution dependent on company profitability
- Two weeks of paid vacation for all non-temporary status new hires below Director level positions, increasing based on years of service with BSH
- Unlimited paid vacation for all Director and above level positions
- The greater of 40 hours of paid sick leave or state or local minimum requirements for paid leave for Non-Production Line employees
- 40 hours of paid personal leave for Production Line employees
- 12 days of paid holidays per year, with a maximum of 8 hours paid per day
- Adoption Reimbursement Program
- Perks at Work
- BSH Employee Purchase Program
- Ongoing product training
- Uniforms, computer tablet, cell phone and a company vehicle for eligible positions
- Employee Referral Bonus program
Company Overview