[Remote] Technical Writer

Note: The job is a remote job and is open to candidates in USA. Neon One is a nonprofit software company that creates technology solutions to help organizations build communities and advance their missions. The Technical Writer will research, draft, publish, and maintain user-centered product documentation while collaborating with Instructional Designers to develop Neon One Academy learning materials. The role also focuses on using generative AI and structured documentation practices to improve content workflows and make technical information accessible to users and AI retrieval systems.

Responsibilities

• Draft, edit, and publish comprehensive, user-friendly support articles, release notes, and user guides for Neon One’s software platform
• Partner directly with Instructional Designers to co-create, structure, and expand educational courses and learning paths for the Neon One Academy
• Translate complex software mechanics, APIs, and workflows into clear, actionable steps tailored for nonprofit professionals
• Structure and format content using AI-friendly writing principles (clear hierarchy, structured data, semantically rich headers, and modular documentation optimized for RAG/AI search models)
• Align technical documentation with video scripts, interactive guides, and visual learning aids to create a cohesive learning journey across the platform
• Audit, refresh, and maintain existing support articles and Academy materials as new platform updates, bug fixes, or features are released
• Ensure all content adheres to Neon One's brand voice, style guidelines, and accessibility standards
• Utilize generative AI tools (e.g., LLMs, AI editing assistants, automated research tools) to streamline documentation workflows, enhance clarity, and accelerate production cycles
• Ensure all technical content is structured to be easily ingested, summarized, and surfaced by internal and external AI knowledge agents

Skills

• • 3+ years of experience in technical writing, product documentation, or technical content creation within a B2B SaaS environment
• • Demonstrated experience using AI writing and editing tools to increase productivity, analyze content, and automate routine tasks
• • Understanding of how natural language processing (NLP) and LLM retrieval systems parse text, with the ability to write structured, machine-readable documentation
• • Experience partnering with Instructional Designers, Learning & Development, or Training teams to align documentation with structured curriculum
• • Proven ability to work closely with Product Managers, Support Engineers, and UX Designers to gather technical details and distill them for end users
• • Experience with knowledge base platforms (e.g., Zendesk, Salesforce Knowledge, Intercom) and LMS tools
• • Background in or familiarity with the nonprofit tech ecosystem
• • Excellent written and verbal communication skills, with a passion for helping non-technical users navigate technology

Benefits

• Fully remote work environment

Company Overview

• At HighlightTA, we simplify hiring by embedding talent partners into your team, leading recruitment projects, or managing your entire talent function. It was founded in 2024, and is headquartered in Toronto, CA, with a workforce of 11-50 employees. Its website is https://www.highlightta.com.