[Remote] Technical Writer

Note: The job is a remote job and is open to candidates in USA. Planned Systems International (PSI) is a Government Contractor seeking a Quality Assurance Specialist for their IETSS contract with the Department of Veterans Affairs. The role involves supporting the development and continuous improvement of processes, conducting quality reviews, and collaborating with various teams to ensure effective communication and documentation management.

Responsibilities

• Contribute to the implementation of an IETSS Organization-wide comprehensive Quality and Process Improvement Program
• Develop new and update existing processes with the stakeholders
• Support the IETSS Internal Quality Audit Program to continuously assess processes
• Conduct Quality Reviews of documents and deliverables
• Support quality and process improvement methodologies
• Review and update the current IETSS Programs and Processes
• Collect and document user requirements, including gathering, analyzing, and summarizing information from stakeholders
• Research, analyze, and recommend solutions to meet current and future business needs
• Perform other TPQI analysis duties as required and requested

Skills

• U.S. Citizenship is required. Selected candidate must be able to successfully pass a thorough Government background investigation
• Bachelor's Degree in a recognized technical, engineering, scientific, managerial, business, or other discipline related to area of expertise. Four (4) years of documented relevant experience or an associate degree together with two (2) years of documented relevant experience, may be substituted for the bachelor's degree
• Two years' experience including the development and implementation of quality assurance programs for projects and tasks of similar scope and complexity
• Strong knowledge of multiple software development lifecycle methodologies required including Agile, Waterfall, DevOps, Iterative, and others
• Experienced in MS Word, Excel, PowerPoint, Visio, Teams, and SharePoint
• Must have the ability to work simultaneously on multiple projects and handle changing priorities with the ability to prioritize tasks
• Excellent customer service skills. This position works closely with the Customer
• Proven excellent oral and written communication skills are required
• Expertise writing/editing/proofreading at all levels, and willingness to do whatever's needed
• Ability to use graphics effectively to communicate ideas
• Ability to revise one's own work or the work of others to make a documents or presentations clearer and more persuasive
• Convey complex information in appropriate fashion to audiences with different levels of knowledge
• Work in both a team environment and independently
• Coach and mentor other technical writers
• Work in a fast paced, multi-faceted environment
• Working with AI tools to improve communications
• Quality and detail oriented
• Adaptability and the ability to work in a climate with frequently shifting priorities is critical
• Ability to work as part of a team, or independently
• Excellent interpersonal, verbal and written communication, organizational and documentation skills
• Ability to use AI to accomplish goals
• Certified Agile Scrum Master a plus
• Healthcare software experience a plus
• Current MBI and VA access a plus

Benefits

• Paid leave
• Options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance
• Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses
• The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested
• Professional courses, certifications, and tuition reimbursement programs

Company Overview