[Remote] Technical Writer - DoD Facilities & Engineering Programs
Note: The job is a remote job and is open to candidates in USA. GoldenWolf is a Service-Disabled Veteran-Owned and Woman-Owned Small Business delivering facilities management, engineering, construction management, strategic planning, and technical support solutions for federal agencies. The role supports Defense Health Agency Facilities Enterprise programs by leading business process improvement, workflow optimization, operational assessments, performance measurement, and organizational change initiatives.
Responsibilities
- Analyze current business processes, workflows, and operational practices
- Identify process gaps, bottlenecks, inefficiencies, and performance challenges
- Develop and implement process improvement recommendations
- Support organizational change initiatives and adoption strategies
- Create process maps, workflow diagrams, SIPOC models, value stream maps, and operational documentation
- Develop visual tools supporting leadership decision-making
- Document future-state business processes and implementation plans
- Support process standardization across DHA Facilities Enterprise organizations
- Apply Lean Six Sigma methodologies to improve operational efficiency and organizational performance
- Facilitate root-cause analysis and corrective action planning
- Lead improvement projects using data-driven decision-making techniques
- Support enterprise process maturity initiatives and continuous improvement programs
- Lead workshops, working groups, and stakeholder sessions
- Coach teams on continuous improvement principles and best practices
- Provide guidance for organizational process improvement techniques
- Develop training materials and implementation support documentation
- Develop key performance indicators (KPIs) and operational metrics
- Conduct descriptive and inferential statistical analysis
- Evaluate process effectiveness and identify improvement opportunities
- Deliver performance reports, dashboards, and executive-level recommendations
- Develop process improvement templates, frameworks, and governance tools
- Support enterprise-wide consistency across multiple DHA programs
- Assist leadership with modernization and transformation initiatives
Skills
- * Bachelor's degree in Industrial Engineering, Systems Engineering, Industrial Engineering Technology, Operations Management, or related discipline
- * Minimum 8 years of experience in process improvement, business transformation, operational excellence, change management, or workflow optimization
- * Experience in complex organizations involving healthcare, facilities management, construction, engineering, production systems, or federal programs
- * Experience leading cross-functional improvement initiatives and stakeholder engagements
- * Lean Six Sigma Certification
- * Six Sigma Black Belt Certification
- * Business process mapping and workflow analysis
- * Statistical analysis and performance measurement
- * Microsoft Visio expertise
- * Microsoft Office Suite proficiency
- * Strong facilitation, communication, presentation, and analytical skills
- * Experience leading organizational change initiatives
- * Ability to obtain and maintain a Tier 1 / NACI background investigation
- * Defense Health Agency (DHA) experience
- * Department of Defense (DoD) experience
- * Military Health System (MHS) experience
- * Federal healthcare facilities experience
- * Military construction (MILCON) program experience
- * Facilities management, engineering, or infrastructure program experience
- * Experience supporting executive-level transformation initiatives
Benefits
- Life insurance
- Supplemental insurance
- Disability insurance
- Paid federal holidays
- Federal paid holidays
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Fully remote work arrangement
Company Overview