[Remote] Telecom Expense Project Manager

Note: The job is a remote job and is open to candidates in USA. Unity Communications is seeking a Telecom Expense Project Manager to serve as the primary contact among clients, carriers, and internal teams. The role manages Telecom Expense Management projects from scoping through closeout, including invoice audits, cost savings, carrier coordination, platform implementation, and client reporting.

Responsibilities

• Lead end-to-end Telecom Expense Management (TEM) projects, including scoping, planning, execution, and closeout
• Build and validate telecom inventories of circuits, lines, devices, and contracts against carrier invoices
• Audit invoices for rate errors, duplicate charges, unused services, and incorrect taxes or surcharges
• Manage billing disputes with carriers and track credit recovery to resolution
• Identify and execute cost reduction opportunities such as service disconnects, plan rightsizing, and carrier consolidation
• Support contract negotiations, requests for proposal (RFPs), and renewals to secure better pricing and terms
• Coordinate carrier transitions, site cutovers, and new service installations
• Implement and configure TEM platforms, approval workflows, and cost allocation structures
• Track savings against targets and deliver regular status, risk, and savings reports to clients and leadership
• Work with IT, finance, procurement, and carrier account teams to keep projects on schedule
• Document processes and build repeatable playbooks for future engagements
• Take on additional tasks and projects as business needs arise

Skills

• Three to five years of experience in telecom expense management, telecom procurement, IT project management, or a similar role
• Working knowledge of carrier billing, including voice, data, wireless, and circuit services
• Proven record of managing multiple projects and priorities with competing deadlines
• Strong Excel and data analysis skills
• Clear written and verbal communication skills for working with client executives and carrier representatives
• Flexible, can-do attitude and willingness to take on work outside your core responsibilities
• Legal authorization to work in the United States
• Project Management Professional (PMP), PMI Agile Certified Practitioner (PMI-ACP), or equivalent certification
• Hands-on experience with a TEM platform such as Tangoe, Calero, or similar
• Experience with carriers such as AT&T, Verizon, Lumen, and T-Mobile
• Background in a BPO, managed service provider, or telecom services environment
• Experience with contract review and vendor negotiation

Benefits

• HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service
• VL/SL credits upon regularization
• Friendly and supportive work culture
• Non-taxable allowances
• Pay increases
• Performance bonuses
• Growth opportunities
• Birthday gifts
• Remote work setup (must be based in the U.S.)

Company Overview

• Unity Communications is a BPO, contact center and 3rd party sales organization. It was founded in 2009, and is headquartered in Gilbert, Arizona, USA, with a workforce of 501-1000 employees. Its website is http://www.unity-connect.com.

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