[Remote] Temporary Customer Service Agent

Note: The job is a remote job and is open to candidates in USA. Ivy City Co. is a fashion brand creating size-inclusive clothing and family-matching styles. The Temporary Customer Service Agent will remotely support customers with product questions, orders, returns, exchanges, shipping, and general concerns while delivering a positive customer experience.

Responsibilities

• Respond to customer inquiries through email, chat, and SMS in a friendly, helpful, and timely manner
• Assist customers with orders, returns, exchanges, shipping questions, product information, and general concerns
• Help customers find the right products, sizes, and styles based on their needs
• Resolve customer issues with empathy, attention to detail, and good judgment
• Follow Ivy City policies and procedures while looking for opportunities to create a great customer experience
• Work collaboratively with the Customer Service team and other departments
• Approach every task and challenge with a proactive, can-do attitude

Skills

• Strong written communication skills and attention to detail
• Fast-learning, hardworking, and able to adapt in a fast-paced environment
• Strong problem-solving skills and the ability to use good judgment
• Positive, team-first attitude
• A genuine desire to help people and create a positive customer experience
• Previous customer service experience preferred
• Experience with Shopify and Gorgias is a plus, but not required

Benefits

• Remote work with a fun and growing team
• A team-oriented, supportive environment
• Opportunities to learn and grow with a fast-expanding brand

Company Overview