[Remote] Test Operations and BrowserStack Lead

Note: The job is a remote job and is open to candidates in USA. TP is a global provider of digital business services that partners with prominent brands to optimize operations through technology and sustainable practices. The Test Operations and BrowserStack Lead will oversee BrowserStack administration, test intake, execution tracking, reporting, and process consistency while supporting manual testing, production validation, defect logging, documentation, and cross-functional coordination.

Responsibilities

• Oversee:
• BrowserStack administration
• Test intake
• Dashboards
• Reporting support
• Execution tracking
• Process consistency
• Support administration of BrowserStack assets, suites, dashboards, and execution workflows for supported Customer Success Solutions teams (CTI, Messaging, OneCRM, Self-Help Portals)
• Execute approved manual test cases and approved business-facing regression suites
• Support post-deploy production validation planning, coordination, and execution
• Create and log initial defects with evidence sufficient for engineering triage and debugging follow-through
• Maintain execution records, test assets, and operating documentation
• Provide standardized status inputs and reporting support to Program Management
• Coordinate selectively with Business Ops / Advisors where real-call, persona, language-specific, or market-specific validation is required

Skills

• **This position is 100% work at home. While this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship.**
• * Experience: 4-6+ years in QA / UAT operations, test management, or release validation support, including at least 2 years leading test administration or coordination across multiple teams
• * Education: Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or equivalent relevant experience
• * Technical / functional proficiency: Strong understanding of test lifecycle management, defect workflows, release status reporting, traceability, and evidence capture
• * Tool expertise: Strong hands-on BrowserStack experience required; strong proficiency in Jira and spreadsheet-based reporting; experience with dashboarding and status tracking tools preferred
• * Operating strengths: Able to run intake, maintain suite hygiene, coordinate execution status, and provide clear reporting inputs to Program Management
• * Strong written and verbal English communication
• * Ability to document issues with clear reproduction steps, expected vs. actual behavior, environment context, and supporting evidence
• * Comfort operating in a hybrid manual-plus-automation model
• * Ability to work across Product, Engineering, Program Management, and Business Ops / Advisors
• * Demonstrated reliability in release windows, defect triage cycles, and time-sensitive execution
• * Certifications: ISTQB Foundation or equivalent preferred; Agile / Scrum certification desirable
• * Experience supporting global, multilingual, persona-based, or market-variant validation preferred

Benefits

• Eligible team members can take advantage of comprehensive health benefits, which may include medical, vision, and dental.
• Employment Assistance Programs.
• Health and personal time off (HPT), and leave programs as eligible.
• Competitive 401(K) plans.
• Life insurance.
• Supplemental medical coverage.
• Critical care insurance.
• Pet insurance.
• FSA plans.
• Retailer discounts.
• A platform for limitless career advancement.
• This position is 100% work at home.

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