[Remote] UGC Program Manager
Note: The job is a remote job and is open to candidates in USA. Chief Detective is a performance marketing agency that helps startups and retail brands grow revenue and customer acquisition through paid digital channels. The UGC Program Manager owns the execution and continuous improvement of the User-Generated Content program, managing creator recruitment, campaigns, communications, operations, and scalable process development.
Responsibilities
- Source and recruit creators aligned with client demographics and creative needs
- Build and maintain an active creator database
- Vet creators for quality, communication, reliability, and turnaround speed
- Negotiate compensation and usage rights
- Manage creator relationships throughout campaign lifecycles
- Build a preferred roster of trusted creators for repeat engagement
- Continually expand and diversify the creator network
- Coordinate creator outreach and selection
- Manage product shipments and creator logistics
- Distribute briefs and campaign requirements
- Execute creator contracts through DocuSign
- Track campaign milestones and deadlines
- Collect, organize, and deliver creator assets
- Coordinate revisions when necessary
- Ensure campaigns remain on schedule
- Provide timely campaign updates to Growth Partners and Senior Creative Strategists
- Communicate campaign progress and risks to clients in coordination with account stakeholders
- Escalate issues before they impact timelines
- Recommend operational solutions whenever challenges arise
- Ensure all stakeholders remain informed throughout campaign execution
- Maintain a high standard of professionalism and responsiveness
- Maintain project tracking within ClickUp
- Organize creator documentation within Google Drive
- Develop and maintain Google Docs, Sheets, and briefing templates
- Execute creator agreements using DocuSign
- Track creator performance and historical engagement
- Ensure accurate documentation across every project
- Monitor deadlines and proactively resolve bottlenecks
- Improve Standard Operating Procedures (SOPs)
- Develop reusable documentation and templates
- Build creator playbooks and onboarding materials
- Document campaign learnings
- Produce internal case studies highlighting successful creator partnerships
- Identify operational inefficiencies and recommend improvements
- Improve turnaround times while maintaining quality standards
- Contribute to the long-term scalability of the UGC program
- Successfully manage 5–8 concurrent client programs
- Deliver campaigns on agreed timelines
- Maintain organized documentation across all projects
- Meet internal response-time expectations
- Minimize missed deadlines
- Proactively communicate campaign progress
- Escalate risks before they become client issues
- Keep Growth Partners and Creative Strategists consistently informed
- Maintain timely responses across Slack and email
- Close communication loops without prompting
- Grow and strengthen the creator database
- Maintain relationships with top-performing creators
- Improve creator turnaround time
- Reduce creator attrition
- Identify new creator sourcing opportunities
- Continuously improve workflows
- Maintain current SOP documentation
- Develop case studies from successful campaigns
- Recommend process improvements
- Increase operational efficiency over time
Skills
- 3+ years of experience in influencer marketing, creator partnerships, production coordination, project management, or campaign operations
- Exceptional organizational and project management skills
- Excellent written and verbal communication
- Experience managing multiple concurrent projects
- Strong negotiation and relationship management abilities
- Ability to prioritize work in a fast-paced agency environment
- High attention to detail and follow-through
- Technical proficiency with Google Workspace (Docs, Sheets, Drive, Gmail), ClickUp, Slack, DocuSign
- Familiarity with creator management platforms is a plus
Benefits
- Remote-first flexibility
- Group medical, dental, and vision coverage
- Short- and long-term disability coverage
- Life insurance
- 401(k) eligibility after one year of service with matching contributions
- Paid time off
- Sick leave
- Employee Assistance Program
Company Overview