[Remote] UGC Program Manager

Note: The job is a remote job and is open to candidates in USA. Chief Detective is a performance marketing agency helping startups and retail brands grow revenue and customer acquisition through paid digital channels. The UGC Program Manager owns the execution and continuous improvement of the User-Generated Content program, managing creator relationships, concurrent campaigns, client communication, documentation, and operational processes.

Responsibilities

• Source and recruit creators aligned with client demographics and creative needs
• Build and maintain an active creator database
• Vet creators for quality, communication, reliability, and turnaround speed
• Negotiate compensation and usage rights
• Manage creator relationships throughout campaign lifecycles
• Build a preferred roster of trusted creators for repeat engagement
• Continually expand and diversify the creator network
• Coordinate creator outreach and selection
• Manage product shipments and creator logistics
• Distribute briefs and campaign requirements
• Execute creator contracts through DocuSign
• Track campaign milestones and deadlines
• Collect, organize, and deliver creator assets
• Coordinate revisions when necessary
• Ensure campaigns remain on schedule
• Provide timely campaign updates to Growth Partners and Senior Creative Strategists
• Communicate campaign progress and risks to clients in coordination with account stakeholders
• Escalate issues before they impact timelines
• Recommend operational solutions whenever challenges arise
• Ensure all stakeholders remain informed throughout campaign execution
• Maintain a high standard of professionalism and responsiveness
• Maintain project tracking within ClickUp
• Organize creator documentation within Google Drive
• Develop and maintain Google Docs, Sheets, and briefing templates
• Execute creator agreements using DocuSign
• Track creator performance and historical engagement
• Ensure accurate documentation across every project
• Monitor deadlines and proactively resolve bottlenecks
• Improve Standard Operating Procedures (SOPs)
• Develop reusable documentation and templates
• Build creator playbooks and onboarding materials
• Document campaign learnings
• Produce internal case studies highlighting successful creator partnerships
• Identify operational inefficiencies and recommend improvements
• Improve turnaround times while maintaining quality standards
• Contribute to the long-term scalability of the UGC program
• Successfully manage 5–8 concurrent client programs
• Deliver campaigns on agreed timelines
• Maintain organized documentation across all projects
• Meet internal response-time expectations
• Minimize missed deadlines
• Proactively communicate campaign progress
• Escalate risks before they become client issues
• Keep Growth Partners and Creative Strategists consistently informed
• Maintain timely responses across Slack and email
• Close communication loops without prompting
• Grow and strengthen the creator database
• Maintain relationships with top-performing creators
• Improve creator turnaround time
• Reduce creator attrition
• Identify new creator sourcing opportunities
• Continuously improve workflows
• Maintain current SOP documentation
• Develop case studies from successful campaigns
• Recommend process improvements
• Increase operational efficiency over time

Skills

• • 3+ years of experience in influencer marketing, creator partnerships, production coordination, project management, or campaign operations
• • Exceptional organizational and project management skills
• • Excellent written and verbal communication
• • Experience managing multiple concurrent projects
• • Strong negotiation and relationship management abilities
• • Ability to prioritize work in a fast-paced agency environment
• • High attention to detail and follow-through
• • Technical proficiency with Google Workspace (Docs, Sheets, Drive, Gmail), ClickUp, Slack, DocuSign
• • Familiarity with creator management platforms is a plus

Benefits

• Group medical, dental, and vision coverage
• Short- and long-term disability
• Life insurance
• 401(k) eligibility after one year of service with matching contributions
• Paid time off
• Sick leave
• Employee Assistance Program
• Remote-first flexibility

Company Overview