[Remote] VP, Operational Excellence
Note: The job is a remote job and is open to candidates in USA. Lumelight is hiring a Vice President, Operational Excellence to build the operating systems, processes, and capabilities that support efficient, consistent growth and strong client experiences. The role leads enterprise-wide operational improvement, data operations, client experience, resource planning, and acquisition integration.
Responsibilities
- Establish and govern company-wide operational performance metrics and reporting
- Design KPI frameworks, capacity models, utilization measures, and service-level metrics that support informed decision-making
- Identify opportunities to improve operational efficiency, consistency, and scalability across business functions
- Lead enterprise data operations, including intake, validation, transformation, quality management, and process optimization
- Reduce bottlenecks in data acquisition and preparation workflows
- Drive automation initiatives that improve accuracy, speed, and operational efficiency
- Develop and oversee strategic client management processes for Lumelight's most significant and complex client relationships
- Create frameworks for client health monitoring, escalation management, executive engagement, and renewal readiness
- Partner across teams to ensure a seamless and consistent client experience
- Develop workforce planning and resource allocation strategies that support business growth
- Improve forecasting, utilization, and capacity visibility across shared services and operational teams
- Establish scalable approaches for managing seasonal demand and cross-functional staffing needs
- Lead enterprise initiatives focused on process redesign, standardization, automation, and continuous improvement
- Develop scalable operating models that support future growth and organizational evolution
- Champion a culture of operational excellence and data-driven decision-making
- Partner with leaders across the organization to support operational integration activities related to acquisitions
- Design future-state operating models, workflows, and service delivery processes that enable successful integration and long-term scalability
Skills
- 10+ years of progressive leadership experience in operations, operational excellence, management consulting, shared services, client operations, or related disciplines
- Demonstrated success building scalable processes, operating models, and performance management systems
- Experience leading enterprise-wide transformation, process improvement, or operational strategy initiatives
- Strong analytical, financial, and systems-thinking capabilities
- Proven ability to influence senior leaders and drive change across multiple functions
- Experience in professional services, benefits administration, consulting, healthcare administration, technology-enabled services, or other complex service environments preferred
- Lean, Six Sigma, Operational Excellence, or related certifications are a plus
- Graduate degree preferred
Benefits
- Remote position within approved Lumelight states.
- Equipment will be provided to you.
- Monday through Friday, 40 hours a week, following an agreed-upon schedule.
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