[Remote] Waiver Processing Assistant
Note: The job is a remote job and is open to candidates in USA. Secur-Serv is a managed services provider of IT, print, and hardware services with a focus on security. The Waiver Processing Assistant reviews, processes, tracks, and maintains waiver applications and related documentation while supporting applicants, providers, and internal stakeholders. This remote role ensures applications meet organizational, regulatory, and program requirements.
Responsibilities
- Follow all Secur-Serv requirements, policies, procedures, and management directions
- Develop and maintain a strong working knowledge of LSAC fee waiver processing policies and procedures
- Review large amounts of data with strict attention to detail and high accuracy
- Review waiver applications and supporting documentation for completeness, accuracy, and compliance with established guidelines
- Enter, update, and maintain applicant information in databases and case management systems
- Track waiver requests through various stages of the approval process and follow up on outstanding documentation
- Communicate with applicants, service providers, and internal departments regarding application status, requirements, and corrections
- Assist with the preparation and distribution of approval, denial, and request-for-information notices
- Maintain confidential records in accordance with organizational policies and applicable privacy regulations
- Identify discrepancies or missing information and coordinate resolutions in a timely manner
- Generate reports, spreadsheets, and other administrative documents as needed
- Support audits, quality assurance reviews, and compliance activities
- Respond to phone calls, emails, and inquiries related to waiver programs and services
- Assist with special projects and other administrative duties as assigned
- Perform assigned duties in a manner consistent with the mission, goals, and core values of LSAC
Skills
- High school diploma or GED
- 1–3 years of administrative, clerical, data entry, or customer service experience
- Strong attention to detail and accuracy
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Excellent written and verbal communication skills
- Ability to manage confidential information with discretion
- Strong organizational and time-management skills
- Ability to multi-task and staying current with technologies that benefit the team and our customers
- Able to work both independently and in a team environment
- Sit Frequently at a desk
- Frequent fine hand and finger movements (keyboard, writing, mouse movement)
- Continual close visual acuity for reading
- Hearing and Speaking for communication within and outside of company
- May be required to lift/push/pull up to 10 pounds for set up/movement of office equipment
- Learn new tasks
- Remember Processes
- Maintain focus
- Complete tasks independently
- Make timely decisions in the context of a workflow
- Ability to communicate effectively
- Able to adhere to process protocol in a timely manner
- Associate degree
- Experience processing healthcare, government, insurance, educational, or program-related waivers
- Familiarity with case management or document management systems
- Knowledge of compliance requirements and record-keeping standards
Benefits
- Professional and personal growth support, including defined career paths and internal and external training.
- For full-time employees: a copay medical plan option, HSA medical plans with employer contributions to an HSA account, dental and vision coverage, company-paid life insurance, and company-paid short- and long-term disability coverage.
- For full-time employees: a 401(k) savings plan with a company match; employees are vested on their first day of eligibility.
- Access to LinkedIn Learning and partner training opportunities to develop skills and career.
- Employee Assistance Program (EAP) wellness and mental health resources, including up to three visits with a professional.
- Remote, work-from-home position.
Company Overview