[Remote] Website Operations Manager
Note: The job is a remote job and is open to candidates in USA. Deutsch Family Wine & Spirits is a wine and spirits company headquartered in Stamford, Connecticut, known for building quality beverage brands and maintaining a collaborative culture. The Website Operations Manager will own the company’s portfolio of brand websites, managing daily operations, support, enhancements, redesigns, releases, integrations, and compliance while partnering with marketing, agencies, and technology teams.
Responsibilities
- Serve as the primary owner of the DFWS website portfolio across multiple brands
- Oversee day-to-day website operations, ongoing enhancements, support activities, and platform health
- Ensure site stability, performance, uptime, governance, and operational continuity
- Manage content publishing processes, website configurations, redirects, forms, integrations, and platform administration
- Coordinate with business stakeholders and technology teams to resolve website-related issues and requests
- Lead website redesign projects from discovery through launch using project management methodologies that are specific to DFWS
- Facilitate discovery sessions, requirements gathering, stakeholder alignment, content planning, testing, and launch activities
- Partner with agency resources for complex development efforts, design implementation, technical architecture, and large-scale website builds
- Develop project plans, timelines, resource requirements, and communication plans
- Manage project risks, dependencies, budgets, issue resolution, user acceptance testing, quality assurance, and post-launch stabilization activities
- Manage intake, prioritization, and execution of website enhancement requests including a backlog of improvements
- Perform hands-on support work such as content updates, page edits, redirects, metadata updates, form adjustments, tag updates, and CMS configuration changes
- Troubleshoot and resolve website issues involving content, functionality, integrations, navigation, analytics tagging, and user experience
- Manage integrations connecting websites with ecommerce, CRM, email marketing, customer data, and content platforms
- Ensure data integrity across connected systems and digital experiences
- Oversee release planning, testing, deployment, and post-release validation activities
- Document website processes, configurations, support procedures, and governance standards
- Ensure websites comply with applicable accessibility, privacy, and compliance requirements
- Partner with IT Security to maintain secure website operations
- Support governance related to cookies, tracking technologies, privacy compliance, and digital data collection practices
- Stay informed on evolving regulatory requirements affecting digital experiences
Skills
- Bachelor's degree in Business, Information Systems, Computer Science, Digital Marketing or related field
- 5+ years of experience managing websites, digital platforms, and web operations
- Experience leading website redesign projects and coordinating cross-functional digital initiatives
- Demonstrated expertise with Shopify (Shopify Plus and Hydrogen experience preferred)
- Strong project management and vendor management experience
- Experience working with external agencies and development partners
- Demonstrated ability to translate business requirements into actionable website solutions
- Experience maintaining and administering modern website platforms and CMS solutions
- Strong understanding of website technologies, integrations, APIs, web hooks, and digital ecosystems
- Working knowledge of HTML, CSS, Javascript, and website troubleshooting methodologies
- Experience with Google Analytics, Google Tag Manager, SEO, GEO, and website performance optimization
- Experience with CMS platforms including WordPress
- Familiarity with Klaviyo, Mailchimp, DAM, PIM, and content management ecosystems
- Understanding of digital advertising technologies (advertising pixels, etc.)
- Structured thinker, effective communicator with excellent written and verbal communication skills
- Excellent attention to detail, strong strategic thinking, creative problem solving, and analytical skills
- Ability to establish strong cross-functional, collaborative relationships with business and technology partners
- Ability to be a self-starter with drive to take ownership of projects and see through to completion
- Ability to combine curiosity and persistence to unravel seemingly complex problems and get to the root problem or challenge
Benefits
- This role is remote.
Company Overview