[Remote] Workforce Solutions Analyst

Note: The job is a remote job and is open to candidates in USA. Novant Health is seeking a Workforce Solutions Analyst to support its HR technology and workforce operations. The role focuses on optimizing Infor Workforce Management Time & Attendance and Scheduling modules, analyzing workforce data, supporting integrations and testing, resolving system issues, and contributing to HR projects and continuous improvement.

Responsibilities

• Provide functional expertise and daily operational support for Infor WFM Time & Attendance and Scheduling modules, advising on best practices and system capabilities
• Support and execute configuration updates—including core, custom, and pay rule logic—to meet operational, payroll, and compliance needs
• Lead and participate in full testing cycles for WFM enhancements, upgrades, integrations, and fixes; identify defects, validate resolutions, and ensure quality outcomes
• Triage and evaluate ServiceNow tickets by distinguishing between user error, defects, enhancement requests, and configuration updates; provide accurate, timely guidance and resolution
• Develop current-state and future-state workflows for timekeeping, scheduling, and labor processes; facilitate sessions with business and technical SMEs to assess gaps and recommend improvements
• Analyze workforce, timekeeping, and scheduling data to identify trends, operational issues, compliance risks, and labor optimization opportunities
• Support implementation of HR system integrations related to WFM, including imports/exports, interfaces, and coordination with HR Talent, Payroll, and IT partners
• Prepare clear reports and communication for leadership, explaining findings, dependencies, risks, and recommended actions
• Contribute to enterprise HR projects, M&A initiatives, and HR Technology Application Support team goals requiring cross-functional collaboration and technology support
• Maintain accurate documentation, standard operating procedures, and configuration records to ensure system reliability and audit readiness
• Monitor and improve operational processes by supporting continuous improvement through practical, scalable, and sustainable solutions
• Demonstrate strong project management skills to take ownership of assigned tasks, meet milestones, and maintain stakeholder visibility throughout execution

Skills

• High School or GED, required
• A minimum of three years Information Systems, required
• Broad knowledge of a variety of computer systems and technologies, required
• Proficiency with Microsoft Office 365, specifically Excel, Word, Teams, and PowerPoint
• 4 Year / Bachelors Degree in Computer Science, Information Systems, Management Information System, preferred
• Experience with Time Keeping and Attendance Systems, preferably Infor Workforce Management (WFM), preferred

Benefits

• Remote position
• A work environment of inclusion and belonging
• Personal growth opportunities
• A respectful, supportive, and safe workplace

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