Retail Operations Coordinator

Squishable is a close-knit team of designers, artists, pop-culture fanatics, and lovers of all things adorable. Together we create the cutest, cuddliest (and sometimes downright unusual) plush and lifestyle products in the world. With the millions-strong Squishable fan community cheering us on (and a lot of cupcakes, coffee, and karaoke) we make people say “awww.” Our offices are in a sunny loft in NYC's Flatiron District and in downtown Washington, DC. Job Summary The Temporary Retail Operations Coordinator provides administrative and operational support to Squishable's retail team, helping ensure stores have the information, resources, and assistance needed to operate efficiently. This role reports to the Director of Retail and works closely with Regional Managers, Store Managers, and internal departments to coordinate day-to-day operational activities, maintain accurate records, and support retail projects and initiatives. Responsibilities - Providing day-to-day administrative and operational support to the Director of Retail, Regional Managers, and retail store teams - Coordinating store requests, tracking outstanding issues, and following up with internal departments and external vendors to ensure timely resolution - Assisting with new store openings, relocations, remodels, and closures through remote coordination of supplies, fixtures, equipment, and project timelines - Maintaining and updating retail operational documents, procedures, store communications, calendars, and the Store Operations Manual - Supporting facilities and maintenance requests by communicating with vendors, scheduling services, and tracking completion - Preparing and maintaining operational reports, spreadsheets, trackers, and other administrative records - Assisting with purchase orders, invoices, expense tracking, and vendor documentation - Coordinating with Inventory Planning, Warehousing, Finance, IT, and other departments to support store operations and resolve routine issues - Communicating operational updates, reminders, and procedural changes to retail store teams - Providing administrative support for special projects and other retail initiatives as assigned Qualifications - 1–2 years of experience in retail operations, administrative support, office coordination, or a related field required - Previous experience working in a retail environment or supporting multiple retail locations is a plus - Strong organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines - Excellent written and verbal communication skills - Proficiency with Microsoft Excel, Google Workspace, and general office software - Ability to maintain accurate records, organize information, and follow established processes - Strong problem-solving skills and a proactive, team-oriented approach - Ability to work independently in a fully remote environment while collaborating with multiple departments - Experience with NetSuite or other retail management systems is a plus Compensation & Employment Details - Pay Rate: $27-$30 per hour, depending on experience - Employment Type: Temporary, hourly, non-exempt - Work Location: Candidates must be based in either our New York City or Washington, DC corporate office - Travel Requirements: None - Assignment Duration: Temporary assignment, through early to mid-January Benefits - Generous Employee Discount - Employee Assistance Program (EAP) Squishable.com, Inc. is an Equal Opportunity Employer. We are