Retail Operations Manager
Role Overview The Retail Operations Manager is responsible for developing and executing the operational strategy for the retail fleet, ensuring stores have the processes, systems, tools, and support needed to deliver exceptional customer experiences and strong business performance. Reporting to the Director of Retail, this full-time remote role serves as a strategic business partner working closely with retail leadership and regional managers to drive operational excellence, improve store performance, and execute key business initiatives across all locations. The position provides leadership across store operations, new store openings, facilities, operational systems, vendor management, and cross-functional initiatives.
Key Responsibilities
Partner with retail leadership and regional managers to execute operational strategy, driving consistency, efficiency, and store performance across all locations. Analyze operational metrics, labor, sales, and key performance indicators to identify opportunities, mitigate risks, and support data-driven business decisions. Develop, implement, and continuously improve operational standards, policies, procedures, and training that support operational excellence and customer experience. Serve as the primary operational partner to retail leadership, providing guidance and support to regional and store managers while ensuring successful initiative execution. Lead the operational execution of new store openings, relocations, remodels, pop-up locations, and store closures, including project planning, vendor coordination, fixture procurement, and store readiness. Oversee facilities management, preventative maintenance programs, vendor relationships, and operational budgets while identifying cost-reduction and service-improvement opportunities. Partner with inventory planning, warehousing, finance, IT, and other cross-functional teams to improve operational workflows, inventory accuracy, and store systems. Manage store operational resources, including the store operations manual, operational communications, calendars, and tools supporting consistent retail fleet execution. Evaluate and implement operational processes, systems, and technologies to improve efficiency, scalability, and business performance. Lead cross-functional projects, build departmental partnerships, and deliver operational reporting and recommendations supporting strategic planning and business growth. Required Qualifications 5+ years of progressive retail operations leadership experience within a multi-unit retail environment. Bachelor's degree in Business, Retail Management, Operations Management, or a related field. Proven success developing operational strategies, improving processes, and driving measurable business results. Experience leading new store openings, remodels, relocations, and other large-scale retail projects. Strong financial acumen, including experience analyzing labor, operational metrics, budgets, and cost-saving opportunities. Demonstrated success managing multiple complex projects simultaneously in a fast-paced setting. Strong analytical, problem-solving, and decision-making skills with the ability to translate data into actionable business recommendations. Outstanding written, verbal, and interpersonal communication skills, including experience presenting to senior leadership. Proven ability to build strong cross-functional partnerships and influence without direct authority. Experience with ERP systems such as NetSuite, alongside strong proficiency with Microsoft Excel, Google Workspace, and reporting tools.
Preferred Qualifications
Experience supporting a rapidly growing retail organization. Physical & Travel Requirements Ability to stand, walk, bend, climb ladders, and move throughout retail environments for extended periods. Ability to lift and move up to 40 pounds. Ability to travel regularly by air and automobile; requires 30% to 40% travel. Location & Compensation Work Location: Remote (United States) Employment Type: Full time Salary Range: $65,000 - $80,000 annually, depending on experience. Benefits: Health, dental, vision, life, and disability insurance; paid time off and floating holidays; 401(k) with employer match; and employee discounts. Equal Opportunity Employer The organization is an Equal Opportunity Employer. All applicants and employees are considered without regard to race, color, religion, creed, national origin, ancestry, citizenship or immigration status, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender, gender identity or expression, age, disability, medical condition, genetic information, marital or familial status, military or veteran status, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local law. Reasonable accommodations are provided to qualified applicants and employees with disabilities, for sincerely held religious beliefs and practices, and as otherwise required by applicable law. Retaliation against any applicant or employee for exercising rights protected under applicable equal employment opportunity laws is strictly prohibited. Qualified applicants with criminal histories will be considered in accordance with applicable federal, state, and local fair chance laws.