Sales Development Representative, Account Expansion – Existing Customers

Job Description:

• Call existing customers to identify and qualify expansion opportunities
• Upsell and cross-sell invoicing and payments products
• Drive adoption among clients who have not activated key Granum features
• Qualify and book expansion meetings for the Customer Success team
• Build pipeline from the existing customer base
• Conduct high-volume, phone-first outreach supported by email and sequences
• Partner with the Payments team and Customer Success to identify expansion signals
• Coordinate warm handoffs
• Track activity, pipeline, and outcomes accurately in Salesforce
• Maintain knowledge of invoicing and payments products and handle common objections
• Share effective messaging, customer objections, and conversion insights
• Help create the playbook for messaging and Customer Success handoffs

Requirements:

• Previous experience in sales, customer success, or account management, especially upsell or expansion conversations
• Personable, energetic, and enjoys talking to people
• Natural conversationalist able to move from small talk to business conversations
• Goals-oriented and motivated by hitting numbers
• Organized and disciplined for high-volume outreach
• Ability to work in a fast-paced, collaborative environment and take feedback
• Ability to learn products quickly and speak about them confidently
• Interest in building a sales career
• Experience selling payments solutions to SMBs is a plus
• Experience selling into the green industry is a plus
• Must have proper work authorization to work for any employer in Canada or the U.S. without company sponsorship

Benefits:

• Comprehensive medical, dental, and vision coverage with multiple plan options for U.S. employees
• HSA/FSA accounts, disability and life insurance, and more for U.S. employees
• Employer-funded HSA-based benefits plan with drug, dental, and mental health coverage for Canada-based employees
• 401(k) matching for U.S. employees
• RRSP matching for Canada-based employees
• Tailored career development conversations
• Support for tools, courses, and resources for professional growth
• Unlimited Paid Time Off
• Paid company holidays
• Company-wide winter break from December 24 to January 1
• Collaborative, supportive team culture
• Work authorization support is not sponsored; candidates must have authorization without sponsorship

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