Salesforce and Programme Operations Specialist
Company Description
Who is HelloKindred? HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid. Our vision is to make work accessible and people’s lives better. We do this by disrupting traditional employment barriers – connecting ambitious talent to flexible opportunities with trusted brands.
Job Description
Anticipated Contract End Date/Length: Initial 3-month contract, with a potential 6-month extension Work set up: Remote Responsibilities - Salesforce Administration and CRM Management - Maintain and update contact records, campaign information, and event-related data within Salesforce. - Create and update contacts, manage attendance statuses, and ensure records are accurate and complete. - Maintain event campaign records and ensure attendee information is correctly captured. - Update post-event attendance records to trigger automated follow-up communications. - Identify and correct duplicate, outdated, or incomplete records. - Investigate missing information and ensure CRM records meet internal data quality requirements. - Support the consistent use of Salesforce processes and workflows across the programme. - Shared Inbox and Enquiry Management - Monitor and manage the programme's shared inbox, responding to enquiries in a timely and professional manner. - Handle event registration queries, access requests, attendee questions, and general programme enquiries. - Manage incoming requests efficiently and escalate more complex matters to the relevant team members. - Maintain clear records of enquiries and follow-up actions where required. - Ensure communications are accurate, helpful, and aligned with the organisation's standards. - Help manage fluctuations in inbox volume around busy event periods. - Event Administration and Post-Event Processes - Provide back-office administrative support across a busy calendar of virtual and in-person events. - Update attendee and attendance records following events. - Ensure post-event data is processed promptly so automated follow-up communications can be triggered correctly. - Support registration administration and maintain accurate event records. - Coordinate with the programme team to ensure all relevant event administration is completed within agreed timelines. - Help maintain consistent processes across the annual event schedule. - CRM Data Quality and Audience Management - Review and clean existing CRM records to improve data accuracy and completeness. - Identify missing consent information and support the appropriate review and updating of records in line with internal procedures. - Assist with maintaining audience databases and ensure contact information remains up to date. - Support the identification and review of potential Non-Executive Director contacts who are not currently engaged with the programme. - Help organise and maintain audience information to support future engagement activity. - Handle contact data carefully and follow applicable data protection and confidentiality requirements. - Programme Operations and Team Support - Provide dependable operational support to the existing NED programme team. - Help relieve administrative pressure so the team can focus on event delivery, stakeholder relationships, and programme development. - Maintain accurate documentation and follow established processes. - Identify recurring administrative challenges and suggest practical improvements. - Work collaboratively with colleagues to prioritise tasks and manage competing deadlines. - Provide updates on workload, outstanding actions, and any issues requiring attention.
Qualifications
Essential Skills and Experience - Proven, hands-on Salesforce experience is essential. - Candidates must be comfortable working directly within Salesforce rather than having only general CRM exposure. - Experience maintaining CRM records, updating contact information, and managing campaign or event-related data. - Strong administrative and organisational skills, with excellent attention to detail. - Experience managing a shared inbox, handling enquiries, and responding professionally to stakeholders. - Ability to work accurately with large volumes of contact and event data. - Confidence in identifying data discrepancies, correcting records, and following established processes. - Strong written and verbal communication skills. - Ability to manage multiple tasks, prioritise effectively, and meet deadlines. - A proactive, reliable, and solutions-focused approach. - Capacity to work independently in a remote environment while collaborating effectively with a wider team. - Professional handling of confidential information and awareness of data protection requirements. Desirable Experience - Background supporting corporate programmes, event teams, or senior stakeholder engagement initiatives. - Experience using Salesforce campaigns, event attendance tracking, and automated communications workflows. - Familiarity with marketing automation tools and event registration platforms. - Experience maintaining consent records and supporting CRM data cleansing activities. - Previous experience within professional services, financial services, or a large corporate environment. - Experience supporting Non-Executive Directors, senior executives, or other professional audiences. - Previous event management experience is not essential. This is an operational support role, and strong Salesforce capability is the priority. Ideal Candidate Profile - The ideal candidate is a highly organised, service-oriented professional who enjoys working with systems, maintaining accurate data, and ensuring administrative processes run smoothly. - They will be comfortable managing a busy shared inbox, working through CRM records