Salesforce Functional Consultant (PST Coverage, Contract)

Key Responsibilities

Functional Ownership and Day-to-Day Support

• Act as the primary functional point of contact for business users, supporting feature enhancements, configuration updates, and process refinement.
• Analyse business requirements and translate them into clear user stories, acceptance criteria, and configuration tasks.
• Manage functional configuration such as flows, automation, page layouts, validation rules, permission sets, and declarative logic.

Change Management and Release Readiness

• Lead functional change-management processes, ensuring new features and changes are clearly communicated, documented, and adopted.
• Prepare impact assessments for upcoming platform or managed package upgrades.
• Work with technical and delivery teams to plan and coordinate release cycles, including identifying risks and readiness criteria.

Testing, Quality Assurance, and Validation

• Execute post-upgrade smoke testing to verify core functionality, booking flows, integrations, and operational processes remain stable.
• Support full or partial regression cycles, including test planning, test case creation, defect validation, and issue tracking.
• Validate bug fixes, ensuring functional accuracy before deployment to production.
• Document test results, identify functional gaps, and collaborate with engineering teams to resolve issues efficiently.

Data Quality, Hygiene, and Operational Efficiency

• Support data clean-up initiatives, including field rationalisation and process simplification.
• Work with stakeholders to maintain consistent data standards and ensure functional processes follow best practices.

Collaboration and Stakeholder Engagement

• Work closely with product owners, business SMEs, and technical architects to align functional design with broader platform strategy.
• Facilitate workshops, gather requirements, and validate user expectations through demos, prototypes, and UAT sessions.
• Provide clear communication and training to end users when changes are deployed.

Continuous Improvement

• Monitor business processes and user behaviour to identify enhancement opportunities and increase efficiency.
• Maintain up-to-date knowledge of Salesforce capabilities and managed package functionality to recommend future improvements.
• Contribute documentation, process guides, and reusable materials to support long-term operational stability.

Skills, Knowledge and Expertise

Requirements

• Hands-on experience as a Functional Consultant, Business Analyst, or similar role working on Salesforce delivery.
• Strong ability to interpret business requirements and translate them into well-defined functional designs.
• Experience performing smoke tests, regression validation, and structured test cycles.
• Familiarity with managed packages and the functional considerations related to upgrades, dependencies, and configuration constraints.
• Excellent organisational and communication skills, with the ability to manage competing priorities in a fast-moving environment.
• Strong analytical skills with an eye for data quality, process consistency, and functional accuracy.
• Experience in industries such as travel, hospitality, or transportation is preferred but not required.

Desirable

• Salesforce Administrator or Consultant-level certifications.
• Background in structured change-management approaches.
• Familiarity with Jira or similar tooling for backlog management.
• Experience supporting large, multi-cloud or multi-package environments.

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