Salesforce Support Analyst - Full Remote- Contractor
Category: IT Services
Location: Fort Colombo Sri Lanka
For an international organization in New York, we are urgently looking for a REMOTE Salesforce Support Analyst. Candidates need to be fluent in English. All positions are long-term. This position is open for contractors and employees.
Candidates need to be able to work 4-6 hours per day in the normal office hours of New York, US. Example 9 AM NY time equals 7:30 PM.
Tasks and responsibilities:
- Work with an agile team to manage support activities for Salesforce, Conga Composer, and Form Assembly implementations;
- Provide end-user support
- Perform system configurations such as working with custom objects, triggers, and workflows.
- Create and maintain Conga Reports;
- Create and maintain Form Assembly forms/campaigns;
- Create and maintain complete documentation for configuration specifications;
- Assist with system maintenance;
- Assist in the gathering of requirements, propose solutions and workarounds based on platform features and limitations;
- Communicate technical solutions/concepts with trade-offs, risks, and benefits;
- Support data activities including extracting, normalizing, mapping, and uploading data as required. Ensure data integrity through the appropriate use of de-duping and data loading tools;
- Develop and conduct training sessions and update training materials;
- Keep abreast with new Salesforce features and functionality and provide recommendations for process improvements;
- Bachelor’s degree in Information Technology/related field or equivalent professional experience is required;
- Demonstrated Salesforce production support experience with attention to detail and track record of delivering against objectives;
- +5 years of experience configuring and deploying Salesforce solutions;
- 3 years of experience in building forms and reports with Form Assembly and Conga Composer;
- Knowledge of security and access control in Salesforce Lightning Enterprise Edition, project deployments, and environment management;
- Fluent in English;
Originally posted on