Salesforce Technical Architect (PST Coverage, Contract)

Key Responsibilities

Architecture Ownership and Delivery Execution

• Serve as the primary technical authority for the account, owning end-to-end architecture across Salesforce, integrations, managed packages, and supporting services.
• Translate detailed business and operational requirements into scalable, performant technical solutions.
• Produce and maintain technical architecture artefacts including sequence diagrams, integration patterns, data models, and platform configuration standards.
• Provide hands-on guidance across development, configuration, and system design; unblock engineering teams and ensure technical decisions align with established architecture.
• Support the extension and optimisation of managed packages, including upgrade planning, compatibility assessments, dependency management, and change-impact analysis.

Quality, Performance, and Platform Governance

• Ensure the solution meets enterprise standards for security, scalability, and reliability.
• Conduct architecture reviews, code reviews, and assessments of existing implementations.
• Monitor system performance, identify bottlenecks, and work with engineering teams on remediation and optimisation.
• Maintain architectural governance for the account, ensuring changes follow agreed processes and do not introduce technical debt.

Collaboration and Customer Engagement

• Work closely with product owners, delivery managers, and customer stakeholders to align technical decisions with operational goals.
• Lead technical workshops to validate requirements, refine solution approaches, and guide implementation teams.
• Provide technical mentorship to developers and admins working on the account.
• Act as the escalation point for complex technical challenges, integration issues, and platform constraints.

Innovation and Continuous Improvement

• Identify opportunities to improve system design, simplify processes, and enhance resilience.
• Advise on future platform evolution, including managed package extensions, integration enhancements, and data strategy.
• Contribute reusable patterns, documentation, and best practices to improve delivery effectiveness across the team.

Skills, Knowledge and Expertise

Requirements

• Proven experience in a hands-on Salesforce Technical Architect or Senior Technical Lead role. Previous experience as a developer is required.
• Strong expertise working with and extending Salesforce managed packages, including understanding of packaging constraints, licensing, upgrade paths, and extension patterns.
• Deep practical experience with integrations, APIs, data modelling, security, and platform limits.
• Significant background in complex delivery environments, ideally in industries with operational complexity such as travel, transportation, or hospitality.
• Ability to lead technical workshops and collaborate effectively with engineering teams, product teams, and client stakeholders.
• Strong verbal and written communication skills, with the ability to explain complex technical topics clearly.
• Minimum five years working in Salesforce delivery for an SI, ISV, PDO, or within a large multi-cloud Salesforce programme.

Desirable

• Salesforce architect-level certifications (Application Architect, System Architect, or related).
• Platform Developer I or II
• Experience guiding teams through large upgrade cycles or refactoring initiatives.
• Prior involvement in travel-industry booking, inventory, itinerary, or operations systems.
• Leadership experience within delivery teams.

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