Scheduler

This is a Fully Remote Job About Our Client: The organization operates within the healthcare industry, focusing on patient care, research, teaching, and community service. It addresses the challenge of providing efficient and high-quality healthcare services by employing a diverse team of professionals including medical, technical, and administrative experts. The program supports a range of hospital and ambulatory practices, emphasizing patient access and service coordination. About the Opportunity: The SCHEDULER role is responsible for managing patient registration and appointment scheduling processes. This position plays a crucial part in ensuring timely and efficient access to care by coordinating new patient appointments, documenting required patient information, and facilitating communication between patients, providers, and referring offices. The role contributes to maintaining smooth operations and high service quality within the healthcare setting. Responsibilities: Coordinates registration and scheduling for new patient appointments. Documents patient demographic, medical, financial, and referral data accurately to obtain hospital registration and schedule appointments. Answers and triages calls, taking detailed messages with professionalism. Provides patients with basic information and instructions about practices and hospital services. Ensures providers have required patient information and access to medical records before appointments. Transcribes call, referral, and scheduling details accurately across multiple systems. Delivers excellent customer service to patients and referring providers; manages communication and service recovery. Maintains confidentiality consistent with HIPAA guidelines. Requirements: High School Diploma or equivalent. 0-1 year customer service experience in a contact or call center environment required. Preferred 0-1 year experience in a medical or healthcare setting, with Epic system experience. Strong customer service skills. Basic computer proficiency including Microsoft Outlook, Excel, and data entry. Effective communication, interpersonal, and teamwork abilities. Ability to handle sensitive, confidential information with judgment. Detail-oriented with accuracy in data entry. Ability to manage high call volume in a fast-paced environment. Knowledge of referral triage and insurance rules affecting scheduling. Pay Range and Compensation Package: $17.71 - $25.28 per hour. Benefits & Perks: Comprehensive benefits package including career advancement opportunities, differentials, premiums, bonuses, and recognition programs. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.