Scrum Master/BSA
Job Title: Scrum Master/BSA Job ID: 5902 City: State: Job Type: Compensation: $ to $ Role Title: Scrum Master/ Business System Analyst Public Trust Client site (Washington DC, Eagan MN, St Louis MO, Wilkes-Barre PA, San Mateo CA, Raleigh NC, Morrisville NC) or Remote Required Skills:
- 5+ years of experience as a Business Systems Analyst, Technical Product Owner/Analyst, Scrum Master, or similar hybrid role supporting technology delivery.
- Strong ability to translate complex needs into high-quality Agile artifacts (epics/features/stories), including acceptance criteria, workflow/process mapping, edge cases, and non-functional requirements.
- Proven Scrum Master capability: facilitation, conflict resolution, coaching, dependency management, and continuous improvement in team execution.
- Strong systems-thinking and “end-to-end” mindset: able to assess upstream/downstream impacts, data flows, integrations, and operational support considerations.
- Technical fluency with modern delivery practices and concepts (SDLC, DevSecOps, CI/CD concepts, environments, APIs/integrations, logging/monitoring); not required to be a developer but must communicate effectively with engineers.
- Practical understanding of AI/ML (concepts, use cases, limitations/risks, governance considerations) and ability to apply it to identify IT possibilities and improve project management/delivery outcomes.
- Experience with Agile lifecycle/work management tools (e.g., VersionOne, Jira, Azure DevOps or similar) and ticketing/ITSM tools (e.g., ServiceNow or equivalent).
- Strong communication skills: able to write clearly, present to senior stakeholders, and lead cross-functional discussions to drive decisions and alignment.
- Strong analytical and organizational skills: comfortable operating in ambiguity, managing competing priorities, and maintaining delivery discipline.
- Proficiency with common productivity tools (Word/Excel/PowerPoint or equivalents) for executive-ready communication and planning artifacts.
Preferred Skills:
- Scrum certification (e.g., CSM, PSM) and/or scaled Agile experience (e.g., SAFe).
- Experience supporting production releases and incident response in high-availability environments.
- Experience incorporating security, privacy, and performance requirements into delivery artifacts.
Expected Deliverables:
- Refined backlog of epics, features, and user stories with acceptance criteria and NFRs.
- Stakeholder discovery outputs documenting objectives, scope, success metrics, and decisions.
- Agile ceremony facilitation outputs, including sprint plans, blockers, and action logs.
- Delivery readiness and dependency tracking for environment, release, and cross-team coordination.
- ROM estimate inputs with documented assumptions, constraints, risks, and dependencies.
- Release and deployment support materials, including cutover, validation, and post-release follow-up.
- Incident coordination notes and corrective-action tracking.
- Process improvement recommendations to improve flow, quality, and delivery predictability.